SSchimbaService gave wrong information regarding already booked / included spa services - complimentary fruit basked only arrived after complaints
A singular butler robot is taking care of all the food deliveries for a huge hotel with 6 elevators. After the food arrived in the hotel lobby, it took from 30 minutes up to 3 hours to get delivered to the room.
Why don’t they send a person to deliver food? Or at least call the room to inform that food was brought, so we could have picked it up ourselves?
I am severely disappointed with the level of service for a 5 star hotel.