The hotel was very neat and clean. The staff was very friendly and helpful. The room was good, except that welcome music would play every time you enter the room. The breakfast was alright, it was just enough to fill you up until lunch with a decent selection. There's a convenience store with 3 minutes of the hotel. One issue is the proximity to a restaurant and the occasional drunk person to be close to, or inside the hotel.
Suzhou Bay Hengli Youke Hotel Apartment ตั้งอยู่ในอาคารสูง 38 ชั้นริมทะเลสาบ หันหน้าไปทางทะเลสาบ East Tai อยู่ไม่ไกลจากโรงละคร Suzhou Bay Grand Theatre และ Yuehu Terrace Music Fountain จากห้องพักคุณสามารถมองเห็นวิวทะเลสาบอันงดงามและวิวกลางคืนได้ เพลิดเพลินไปกับวิวเมืองที่ตระการตา! มีเตาแม่เหล็กไฟฟ้า เครื่องครัว ทีวี ตู้เย็น เครื่องซักผ้า ให้เลือก เหมาะสำหรับครอบครัวทุกวัย!
AAlwaysBeBirdinThe staff were extremely pleasant and quick to offer help when needed. Our room had a private hot tub which was excellent however it wasn’t set up beforehand so we had to coordinate them coming in to do so. Easy enough but I was slightly bother by them not taking off or covering their shoes while walking around our room. The public baths were absolutely lovely, biking the lake is wonderful, overall fully recommend for a quick get away.
ผผู้เข้าพักFood: Breakfast was varied, with western,asian and local. We had Dinner at the main buiding using ******* set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious.
Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery.
Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy.
Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad.
Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.
DDrew JohnAbove average in all areas. Only 2 small things, but difficult to complain at all. Amazing service, above average for China. Food was not just above average - top level and not too expensive. All facilities were excellent, though the kyaking in the photos do not exist anymore. A small, but still a reason I booked was it showed kyacking for kids, which my son loves, therefore one (but not the only reason) for booking. Trip.com should update this image. I would suggest also redoing the lobby area, its way too small. Its one of the smallest lobby's in any 5 star hotel, and when its on the weekend and everyone booking in at the same time, its very noisy and crowded. The lobby and reception area should be 2-3 times the size. But these two negatives do not distract from the many positives which were above 5-stars. If these other two could be fixed it would be one of the top hotel stays in China.