Room Cleanliness was ok, but has smoke smell upon entering and bathroom shower area has some molds. Amenities delivery were very prompt. Housekeeping attendant asked for laundry service but real intention was to make up the room even though already specified we will call when we ready. This was common practice which we knew everytime we travel, so pls stop asking this. Hotel in overall in the needs of renovation. Guest Relations lady no greetings everytime we seen her. Only nod and nod.
Service at breakfast was very prompt and attentive on first day but other day, they even struggle to clean our plates. Allison was trying very hard to keep up due to lack of service staff on shift. She delivered great service and genuine. Kitchen staff needs to be train on product knowledge. Asked for Egg Benedict which listed on egg menu but were given omelette, second chef came made me poach egg without hollandaise sauce on top. Ordered omelette but was not offered filling, so came plain. No basic standard orange juice for breakfast in buffet. No tea bags selection at beverage counter. Bread selection was good..
We left hotel for sightseeing at 530am saw securty guard was sleeping at inner lobby with sitting position overlooking the main entrance. When we talked louder near him he woke up a bit and continue with his slouching and closing eyes position.
Steam room air circulation and quality need to be improved due to smell not good.
Reception service was good, asked for Late check out and was given in instant without negotiation.
Location was only 5 mins walk from MixC and very easy access.
ผผู้เข้าพักThis hotel/retreat is an incredibly special place, and I feel so grateful to have come across it in my travels, as it will hold a special place in my memory! I have a strong feeling that I will be back (possibly many times!) in the future. I cannot say enough good things about it, whether it be the beautiful architectural design of the buildings and landscaping of the property, the gorgeous cafe, the zen-like room aesthetic, the calm and nourishing atmosphere of the whole place, the incredibly kind staff, and the nourishing and delicious food (which is made with great attention and care paid to the ingredients (most of which are grown on the farm), and their healing principles according to the elements and Chinese medicine nutrition)). There are free evening healing offerings too, including sound healing, card reading, and other thing, which bring guests together to experience collectively as well, in a beautiful retreat center room. The cafe/lobby building is such a pretty and welcoming space, one could easily spend hours enjoying a conversation or reading a book, or petting one of the many adorable cats that roam the property. Even walking along the meandering path to the hotel from the main road is a beautiful experience, winding through tea fields in this magical valley at the base of steep mountains surrounding it. I have stayed at a number of hotels in China during my travels, but this place is by far my favorite of all of them, for its authentic feel and heartfelt warmth. It truly is a uniquely powerful place for healing and restoration, nestled in such a picturesque, quiet hillside of Wudang mountain!!
HHKtravel26Room Cleanliness was ok, but has smoke smell upon entering and bathroom shower area has some molds. Amenities delivery were very prompt. Housekeeping attendant asked for laundry service but real intention was to make up the room even though already specified we will call when we ready. This was common practice which we knew everytime we travel, so pls stop asking this. Hotel in overall in the needs of renovation. Guest Relations lady no greetings everytime we seen her. Only nod and nod.
Service at breakfast was very prompt and attentive on first day but other day, they even struggle to clean our plates. Allison was trying very hard to keep up due to lack of service staff on shift. She delivered great service and genuine. Kitchen staff needs to be train on product knowledge. Asked for Egg Benedict which listed on egg menu but were given omelette, second chef came made me poach egg without hollandaise sauce on top. Ordered omelette but was not offered filling, so came plain. No basic standard orange juice for breakfast in buffet. No tea bags selection at beverage counter. Bread selection was good..
We left hotel for sightseeing at 530am saw securty guard was sleeping at inner lobby with sitting position overlooking the main entrance. When we talked louder near him he woke up a bit and continue with his slouching and closing eyes position.
Steam room air circulation and quality need to be improved due to smell not good.
Reception service was good, asked for Late check out and was given in instant without negotiation.
Location was only 5 mins walk from MixC and very easy access.