We have just had a lovely stay at this Double Tree by Hilton in Leeds. It's in an excellent location. Outside are boats and the river a wonderful setting for the summer. We will definitely return for warmer brighter sunny days and nights. I would recommend a visit to the sky lounge, we had a couple of cocktails it was very nice. Friendly service. The hotel is marvellously clean. Comfortable beds. Room a little warm but we had a small window which did open so that was OK. The Breakfast is by far the best I've seen for choices there would be something for everyone. It was excellent. Overall, we very happy with every aspect of our stay, would recommend to others and would definitely stay here again.
I requested a quiet room , which when I arrived was happy to see I was on the 5th floor . After the event I attended I came back to my room and was very upset to be met by very loud music blaring into the room from outside , this continued all night and stopped at 5am . I managed 1hours sleep , I was mortified . This ruined my experience.
Customer services was up to par, and the location of the hotel was honestly pretty wonderful-but the lack of amenities made the hotel nights kind of frustrating. This leads to the most prominent issue- the lack of a fridge; which in my opinion should be a common staple across all hotels. So although in I would still recommend this hotel to other tourists a fridge across all rooms is extremely recommended so guests could store a diverse choice of food and drinks that they desire.
The apartment was very clean with large shower room and comfy bed. The communication was great and the snacks and tea making facilities were spot on. The only problem we had was the light outside our apartment 34 was not working which left the steps dimly lit and had to use phone torch to open door with the key when returned from evening out. Would definitely stay again though. Thanks
ผผู้เข้าพักLovely rooms, welcoming and kind staff in general. However there were some minor things that became a little bit of a concern. For example, leaky shower pipe, worn out shower, fridge in room was great but it didn't really make my drinks cold enough, the window was a bit small making the room not lit up enough during the day, even though the tv had WiFi it wasn't a smart tv and I couldn't connect my phone to it. A bit disappointing because it was a large tv lol
To make things worse, I was trying to order food at the bar and the person asked me to sit down so that he can take my order from the table. I did that, and he never came back even though he was serving customers seated around me. It was awkward and I was almost amused by it. When I left, he asked me ”no food order?” Lol . Anyway, overall it was moderately pleasant would give it 3 out 5
ผผู้เข้าพักPoor customer service.
There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us .
Room only ok, lots of dust in the bathroom ventilation vent
LLadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
TTara salisburyI booked as I wanted a hotel near leeds first direct arena fantastic location for this purpose was a 5min walk away and I'm a slow walker due to a bad knee. I booked a twin room the beds were bigger than a standard single bed very comfy and dont get me started on the pillows they were just perfect! The staff on each shift were lovely and welcoming, I got a great surprise as didnt realise the room included a complementary breakfast, it was buffet style so wasn't really expecting much from it I couldn't have been more wrong it was lovely and plenty of variety even down to a machine to make your own waffles!
I will definitely book there again on my next visit to leeds
ผผู้เข้าพักI made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available.
The cabin was heated by a movable electric heater that took hours to warm the cabin.
The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty.
The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter.
The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.
ผผู้เข้าพักClose to train station, friendly reception staff.
Room good size, beds comfortable, lift very slow.
Restaurant, staff friendly and attentive,
food good+++.
Lovely breakfast.
Would go back.
Fair price