Good hotel and location. Having been asked which slot for breakfast, quite a few items were unavailable in that slot and weren't replenished such as bacon and fruit. Staff did offer something else when asked but there wasn't anything else we wanted.
It was a lovely stay. Breakfast was on promotion at £10 per person which was helpful with a large family. Location was in the city centre and close to all venues for the Bradford literature festival. Staff, especially the man at reception was very helpful .
The food shop mylahore and sapphire were 👍
Check was efficient, the room on first inspection looked good, the first problem the socket for coffee machine and kettle would not work, the reception team came to room 108, it could not be fixed as it was weekend. Due to socket which is also adjacent to mirror, was difficult to use hair dryer so far away. I would have also expected there to be hand towels in bathroom, also it would have been a nice touch for bottled water to be available as the weather was so hot. The bar and restaurant that is attached to the hotel, was very expensive, we only had a drink, but we had a service charge of 10% added to the bill, which i found rather odd as we were guest of the hotel, the hotel was in a good location for our trip to the Leeds arena, I also appreciate the discount of parking
Stayed here whilst attending a gig at the first direct arena. Hotel met our needs. Bedroom and bathroom were good sizes. Breakfast was plentiful. A shout out to Pavan on Reception who was particularly helpful. He showed great customer service.
The apartment was very clean with large shower room and comfy bed. The communication was great and the snacks and tea making facilities were spot on. The only problem we had was the light outside our apartment 34 was not working which left the steps dimly lit and had to use phone torch to open door with the key when returned from evening out. Would definitely stay again though. Thanks
ผผู้เข้าพักExcellent hotel and really good to get to the centre .
From checking in early to checking out, everything was superb ! The staff af reception were among the friendliest we have come across.
The room was very clean and a really comfy bed made for an excellent night's sleep.
Breakfast was amazing, and as soon as anything ran out, it was replenished straight away. Choices were really good and excellent quality too
Definitely recommend this hotel, and we'll definitely be back.
ผผู้เข้าพักVery good hotel and services. Also hists a swimming pool and gym. Parking (for a fee) is also available on site. No secure storage lockers in the rooms. The rooms may have a bath tub rather than shower.
LLadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
ผผู้เข้าพักStayed here whilst attending a gig at the first direct arena. Hotel met our needs. Bedroom and bathroom were good sizes. Breakfast was plentiful. A shout out to Pavan on Reception who was particularly helpful. He showed great customer service.
ผผู้เข้าพักThis is a really nice hotel and one that i visit frequently with my partner. The staff are friendly, the rooms have everything you’ll need and the lovation is perfect with shops next to it
MMs.MeeraStaff was friendly at the check-in, quick and easy. I'm terrible with names but the lady I spoke to had curly dark hair, with glasses, she was really helpful and she kindly upgraded my room to an Excutive King. It was on the 10th floor. The room boast some excellent amenities, it was clean and well air conditioned. The best part about the room was the views, overlooking the city of Leeds. Overall, will definitely be staying here again, it is a 2/3minute walk from the train station, a few steps to Trinity shopping centre.
ผผู้เข้าพักAs a first time solo female traveller, I was apprehensive at first. However, I need not to have been. Staff, were amazingly friendly, kind and helpful. At breakfast, I sat alone and a member of staff came over and asked if I was OK, and did I need anything. I just thought it was a lovely personal touch, especially nowadays, where good customer services seems to be a hard ask. This hotel is definitely recommended, and I will definitely be going back next time I am in the city. Keep up the good work!!