นี่เป็นครั้งที่สองที่ฉันเข้าพักที่ฮิลตันในเซิร์ฟเฟอร์สพาราไดซ์ ฉันเลือกห้องวิวทะเลเพื่อที่ฉันจะได้เห็นพระอาทิตย์ขึ้นและพระอาทิตย์ตกจากระเบียง ฉันเพลิดเพลินกับบุฟเฟต์อาหารเช้าและทานอาหารที่ Ms Margot's Bar & Eats
Large complex with swimming pool access and outlook as our room was on the ground floor. Great to have a walk-in shower and air con worked well. Only gripe was the inadequate sheet that doubled as the blanket - completely lacking in warmth and cover. No extra blanket was provided in the cupboard, only pillows. If there wasn't enough parking available at night, you could park off-street next to the complex.
Everything about this hotel is exceptional. The only downside was the room that I was given was on the top floor and the noise from either some sort of pump or the outside unit of the air condition was so overwhelming that I couldn't sleep well all night.
I’m a local and honestly regret not discovering this resort sooner. Our room appeared to have been recently renovated and was modern, clean, and comfortably spacious. We overlooked the pool area with a beautiful mountain view, which was a perfect way to wake up each morning.
The pool area was far larger than expected, and the kids absolutely loved it. With multiple playground areas on site, the resort is exceptionally family-friendly.
What truly stood out was the service. The staff were professional, attentive, and genuinely thoughtful. I’ve never experienced a resort where staff walk around the pool with carts of ice-cold water, offering it to guests relaxing in the sun. It’s a small detail, but it made a big impression.
We enjoyed our stay so much that I’ve already booked another weekend before the kids head back to school. Thank you to the entire team for a wonderful experience.
It’s nice and quiet, and pretty comfy, but there’s still a bunch of hair on the floor, and it doesn’t look super clean. The staff seemed a bit confused with the info, but it’s all good. Just don’t expect five-star service, that’s all.
ผผู้เข้าพักSurfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.
TTraveller354After reading very mixed reviews, we went ahead and booked it. The result: very mixed feelings.
The location was beautiful, the sights breathtaking, the animals adorable, but when it came to actually spending time there, there wasn’t much to do.
We arrived on a later ferry so we knew we wouldn’t have much time to enjoy the sun after arrival, however because of a mix up, our suitcases went missing for an hour making us miss any chance of getting in the pool while it was hot out.
After, we went for dinner. There are only 2 restaurants available, and without making a reservation before hand, it’s a bit hard to go when you want. The food was ok, but expensive as one would expect from a place like this. Once dinner was finished, the evening entertainment (Alice in Wonderland screening) was already underway and we found ourselves with nothing to do at 9pm.
Early night for us.
The following day we planned a day of snorkelling, stingray feeding and kayaking.
We appreciated the free snorkel gear as well as the clear safety instructions and recommendations of the lifeguard. The sting Ray feeding experience was amazing and it was clear the staff knew what they were talking about and were passionate about the animals.
Kayaking and other water sports were cancelled however because of the high winds, leaving us, once again, with nothing to do. Early dinner (very entertaining moment with wallabies attempting to steal our food and being super cuddly), a walk around the beach, movie in the room, and early bedtime.
So all in all, beautiful location with great experiences of the weather allow, make sure to bring some entertainment if the water is too cold to swim in the pool or the weather turns sour. Maybe a book or some board games?
Also: if you want food in the late afternoon, make sure you bring some snacks as there is a limited selection available.
ผผู้เข้าพักA totally perfect stay, from the moment of checking in to the day of returning home. Nice room, nice people, nice restaurants… just everything so great!!
ผผู้เข้าพักWe did enjoy the stay very much,and the staff were very friendly and took my advice for fix problems in bathroom very quickly. Very impressed the the Cleaner keep top up fresh towels for us .
Breakfast was great,fresh and coffee is better than I expected than other hotels.
It would be great and have more fun with kid,if the indoor pool heated warmer while it was very windy outside and the kids club lights can be brighter. Need more kids storybooks for youth child for relaxing reading time with parents.
MMelzza23Unfortunately we did not have a great stay. We booked 3 apartments for a family vacation and all 3 had issues. All 3 apartments had faulty air cons. 1 air con didn’t work at all and also a toilet in that apartment didn’t work either. Also when we arrived, we found one of our carparks had a car parked in it and that 2 other guests were allocated the same Carpark as us. We all contacted the letting company and all guests were told to seek help from the apartment reception who then told us all to contact the letting company as they don’t deal with the private apartments and their carparks. So it was back and forth for hours, we even visited the office twice until the car was finally removed. In terms of the no aircon/ broken toilet room, we were told there was nothing the letting company could do about it as they only have 1 staff member on so we’d have to wait for the next day and that some of our cost would be refunded (We are still waiting). The next day, in the morning the staff member visited and said the aircon is broken and they’ll have to find another room so will get back to us. It was close to the letting company’s closing time and we hadn’t heard back so we followed up only to be told there’s no more rooms available and our family would have to make do with the fans. Our family members in the no aircon room got sick from the heat/ stuffiness even with the doors and windows open. The amenities - lagoon, gym and pool are awesome So it was really unfortunate we did not enjoy our stay due to the lack of upkeep of the apartments and the service.