I stayed here for eight nights from July 19th to 27th and never felt uncomfortable or out of place. The hotel rooms and towels were exceptionally clean.
Though the breakfast menu remained the same daily, the freshness of the offerings made it enjoyable every morning. Parking was tight at times, but I always managed to find a spot with peace of mind.
I visit Wales nearly every year, and it looks like I’ll be returning to this hotel again next year.
Very xmasy and festive. Overall we had a lovely stay however very expensive and some small things.
You needed to prebook restaurants and spa which meant we were unable to use spa, and certain restaurants as we booked the trip on the morning and no reservations left, had to have room service which took over hour and half for sandwiches and no hot food after 22:30.
Breakfast good although very long wait 40 mins on day of departure we used the signature restaurant as Olive/main restaurant even busier.
The bar with singer and Musician was relaxing and offered just what we were looking for but min of £16 each per cocktail is steep.
We used the signature lounge for a free prosecco (between 4-6) on day of arrival but closed early so never used again.
Small things in room- never replenished water or Welsh cakes or wine which we upgraded for. No corkscrew and phone didn’t work to call housekeeping, found staff member and waited an hour and it still didn’t arrive so we took the wine to get it opened.
Can’t connect to screen play if using apple, only android? No flannels in bathroom and no bubble bath for the bath which was a shame.
Mostly friendly staff although some on reception had a slight attitude when we asked for basics like water. Concierge was helpful and friendly. Bar and restaurant staff attentive. We would go back (already visited before) and ask for upgrade to signature rooms.
I did not really sleep well as the room was so cold and I had to get a large towel from the bathroom to put over the quilt to keep me warm. But the breakfast was nice thank you.
This hotel was a fall back for me I’m glad I chose to go here after a disappointing hotel I arrived to originally and I should have booked here first.
Hotel is located centrally and close to local bars and shopping areas.
The members of staff I met were all lovely and very helpful!
The room was spotless.
The only issues I had was there was no shampoo just shower gel and the heating in the room didn’t get to full temp but at this time of year the heating was not a huge deal!
I stayed in room 201 so it was situated close to the lift but was far enough away to not be disturbed by the sound of it.
Will be staying here again
Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.
Das Hotel ist neu, sehr sauber und verfügt über äußerst freundliches Personal. Es liegt etwas außerhalb der Stadt, was für meinen Aufenthalt anlässlich des Cardiff Halbmarathons ideal war. Das Frühstück ist ausgezeichnet, ebenso das Abendessen. Mein Zimmer war in einwandfreiem Zustand. Insgesamt absolut empfehlenswert – ich komme gerne wieder.
Some of the frontline staff charged me a different card payment than the booking agent had agreed to. This made me feel very confused. Fortunately, their senior management, Mr. Deepy, listened patiently to my explanation and understood my discounted room rate. He explained everything clearly and eased my worries. After a few days, the card was finally charged correctly.
TTravellingcouplein40’sVery xmasy and festive. Overall we had a lovely stay however very expensive and some small things.
You needed to prebook restaurants and spa which meant we were unable to use spa, and certain restaurants as we booked the trip on the morning and no reservations left, had to have room service which took over hour and half for sandwiches and no hot food after 22:30.
Breakfast good although very long wait 40 mins on day of departure we used the signature restaurant as Olive/main restaurant even busier.
The bar with singer and Musician was relaxing and offered just what we were looking for but min of £16 each per cocktail is steep.
We used the signature lounge for a free prosecco (between 4-6) on day of arrival but closed early so never used again.
Small things in room- never replenished water or Welsh cakes or wine which we upgraded for. No corkscrew and phone didn’t work to call housekeeping, found staff member and waited an hour and it still didn’t arrive so we took the wine to get it opened.
Can’t connect to screen play if using apple, only android? No flannels in bathroom and no bubble bath for the bath which was a shame.
Mostly friendly staff although some on reception had a slight attitude when we asked for basics like water. Concierge was helpful and friendly. Bar and restaurant staff attentive. We would go back (already visited before) and ask for upgrade to signature rooms.
ผผู้เข้าพักThis hotel was a fall back for me I’m glad I chose to go here after a disappointing hotel I arrived to originally and I should have booked here first.
Hotel is located centrally and close to local bars and shopping areas.
The members of staff I met were all lovely and very helpful!
The room was spotless.
The only issues I had was there was no shampoo just shower gel and the heating in the room didn’t get to full temp but at this time of year the heating was not a huge deal!
I stayed in room 201 so it was situated close to the lift but was far enough away to not be disturbed by the sound of it.
Will be staying here again
MMohammad Salem 069Das Hotel ist neu, sehr sauber und verfügt über äußerst freundliches Personal. Es liegt etwas außerhalb der Stadt, was für meinen Aufenthalt anlässlich des Cardiff Halbmarathons ideal war. Das Frühstück ist ausgezeichnet, ebenso das Abendessen. Mein Zimmer war in einwandfreiem Zustand. Insgesamt absolut empfehlenswert – ich komme gerne wieder.
MMottySome of the frontline staff charged me a different card payment than the booking agent had agreed to. This made me feel very confused. Fortunately, their senior management, Mr. Deepy, listened patiently to my explanation and understood my discounted room rate. He explained everything clearly and eased my worries. After a few days, the card was finally charged correctly.
ผผู้เข้าพักFabulous location for the university and city centre, good shower, and everything that could be cleaned was spotless. Windows were an exception, but you can't blame the staff for that.
Mattresses were well-used and some of the bedding was slightly tired, plus my apartment had a lingering doggy smell. That said, it was a good price and the range of organisations in the building is fascinating. I'd recommend taking the stairs. It's a 10-storey education.
AAndrew MiaoI stayed here for eight nights from July 19th to 27th and never felt uncomfortable or out of place. The hotel rooms and towels were exceptionally clean.
Though the breakfast menu remained the same daily, the freshness of the offerings made it enjoyable every morning. Parking was tight at times, but I always managed to find a spot with peace of mind.
I visit Wales nearly every year, and it looks like I’ll be returning to this hotel again next year.
JJill MichelleI did not really sleep well as the room was so cold and I had to get a large towel from the bathroom to put over the quilt to keep me warm. But the breakfast was nice thank you.