Very convenient location as it’s next to the town centre and shopping mall. Staff are friendly and helpful. Some rooms however are seen able by public access so privacy may need to be protected. Due to the open corridors and courtyards are surrounding all the rooms, could be very noisy if other guests are having conversations. Note that the desk phone in all the rooms are not working just for display! There’s no food and beverage facilities.
The spot is very convenient and staffs are all friendly! The only concern will be the room is facing main road, so it will sometimes be noisy but not a big deal!
A 5 star rated and cost hotel with nice amenities and outdoor environment. Room is very spacious and faces the garden. Hotel food pricing expensive and not worth the cost as there is a much better option at the Desert in the Garden hotel under same group. Also staff service could do with more friendly smiles and welcoming attitudes. Not sure if they are part timers or working holidays staff since some show their inexperience in service. Other areas for improvement are insufficient signage of directions in such huge resort hotel, no room number on the desk phone in room, stains found on walls in bathroom and in toilet bowl (due to minerals in flushing water from the area per management explanation).
Mantra on the Esplanade worked well for us for the three nights we stayed. Close to the main shops and eateries so plenty of choice there, with a free bus to the large out of town shopping centre too. The room was clean and tidy though a little dated. We were at the back of the hotel which meant the music and noise from the pubs and clubs nearby could be heard til quite late though it didn’t keep us awake.
RRip RipWas expecting more given the price we paid, apparently already considered low season.
The pool lagoon was disappointing and expected higher standards, more staff and cleanliness.
Hotel restaurant food expensive unless ******** and apparently would have great discount.
Room service was good and value for money.
Expected small amenities like free bottled water to be more generous given the heat. Apparently just 2 bottles per check in although we stayed 2 nights .
Bathroom and toiletries reasonable although bathroom door had a drum which made it inconvenient to open as door swung closed automatically ..
FFancyTravelA 5 star rated and cost hotel with nice amenities and outdoor environment. Room is very spacious and faces the garden. Hotel food pricing expensive and not worth the cost as there is a much better option at the Desert in the Garden hotel under same group. Also staff service could do with more friendly smiles and welcoming attitudes. Not sure if they are part timers or working holidays staff since some show their inexperience in service. Other areas for improvement are insufficient signage of directions in such huge resort hotel, no room number on the desk phone in room, stains found on walls in bathroom and in toilet bowl (due to minerals in flushing water from the area per management explanation).
FFancyTravelVery convenient location as it’s next to the town centre and shopping mall. Staff are friendly and helpful. Some rooms however are seen able by public access so privacy may need to be protected. Due to the open corridors and courtyards are surrounding all the rooms, could be very noisy if other guests are having conversations. Note that the desk phone in all the rooms are not working just for display! There’s no food and beverage facilities.
DDeborah ElizabethMantra on the Esplanade worked well for us for the three nights we stayed. Close to the main shops and eateries so plenty of choice there, with a free bus to the large out of town shopping centre too. The room was clean and tidy though a little dated. We were at the back of the hotel which meant the music and noise from the pubs and clubs nearby could be heard til quite late though it didn’t keep us awake.
LLynn,,The spot is very convenient and staffs are all friendly! The only concern will be the room is facing main road, so it will sometimes be noisy but not a big deal!