We verbleven hier op doorreis van Italië naar België en het hotel bleek ideaal gelegen. Het design en de voorzieningen zijn indrukwekkend: het zwembad, de sauna, de klimmuur en de Kids Cave maakten ons verblijf echt bijzonder. Vanuit de kamer genoten we van panoramische uitzichten die werkelijk adembenemend waren.
Het ontbijt was van uitzonderlijk hoog niveau: zeer uitgebreid, dagvers en ontzettend lekker – echt een topper.
Een klein minpuntje was de minimale inrichting van de kamer en de netheid van het sanitair; in douche en toilet vonden we nog wat haren terug. Dat was jammer, maar woog niet op tegen de vele pluspunten.
Al met al een aanrader en wellicht komen we hier nog eens terug!
This hotel has constructions ongoing so it could be very annoying when construction working is right outside your room. We demanded to change to a different room. The hotel was accommodating. But the cleaning service for the new room didn’t arrive until after 6pm. Combining daily cleaning with turndown? Amazing! So we said no to room cleaning. Service at this hotel leaves a lot to be desired.
ไม่ใช่ครั้งแรกของเราและจะไม่เป็นครั้งสุดท้ายที่เราพักที่ Kempinski Hotel Das Tirol แต่เราคุ้นเคยกับบริการอื่น ครั้งนี้ห้องพักไม่สะอาดเท่าที่คุณคุ้นเคยกับ Kempinski Hotel Das Tirol ห้องพักก็เก่า
Wunderschönes Hotel mit einem tollen aufmerksamen guten Service! Das Essen ist fabelhaft. Das tolle ist man muss das Hotel gar nicht verlassen. Es gibt eine tolle Bar mit guter Musik.
ผผู้เข้าพักWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
ผผู้เข้าพักไม่ใช่ครั้งแรกของเราและจะไม่เป็นครั้งสุดท้ายที่เราพักที่ Kempinski Hotel Das Tirol แต่เราคุ้นเคยกับบริการอื่น ครั้งนี้ห้องพักไม่สะอาดเท่าที่คุณคุ้นเคยกับ Kempinski Hotel Das Tirol ห้องพักก็เก่า
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
ผผู้เข้าพักThe room was really chic, the view was very beautiful, the breakfast was varied, the staff was friendly, the night cost almost €400, and it was strange that for that price, the room didn't have a kettle with tea and coffee or even free water. I would also have liked a better hairdryer, not the smallest Valera hairdryer, which overheated after a minute of use. This really caused inconvenience when drying my hair.
RRamyaGorgeous hotel with perfect location. It had all the amenities listed and attractions were just 5-7minutes by walk. View of the mountains were breathtaking. Staff were cordial and welcoming. Clean rooms and good food at the cafe. We left the luggage in the store room as we could explore the old town before we boarded the flight. I would recommend hotel central as one of the best to stay for couples or families.
ผผู้เข้าพักWe love the room! Perfect stay in Innsbruck, love it
Can spot the mountain from the window. front desk staff was very friendly and nice, room was very clean and big, we enjoy the stay very much
SSunThis hotel has constructions ongoing so it could be very annoying when construction working is right outside your room. We demanded to change to a different room. The hotel was accommodating. But the cleaning service for the new room didn’t arrive until after 6pm. Combining daily cleaning with turndown? Amazing! So we said no to room cleaning. Service at this hotel leaves a lot to be desired.