I recently had the pleasure of staying at Yotel and overall, I was highly impressed by the level of service and the prime location of the hotel.
Service: The service was exceptional. From the moment I checked in to the time I checked out, the staff members were courteous, attentive, and went above and beyond to ensure a comfortable stay. They were always ready to assist with any inquiries or requests, making me feel truly valued as a guest.
It was a generally good stay, with nice amenities and a spacious room. There was one issue that came up: the Trip.com website stated that the room would be on the 27th floor. However, when checking in, the reception at the Encore hotel said the highest they could give me was the 17th floor, 10 floors below what was promised, even though I showed them my reservation detailing that reserved room was on the 27th floor. A second issue to be aware: this establishment that calls itself a ”resort hotel” does not have a mini-fridge in the room. One can rent one for $40/night, which is a bit mind-boggling. The only fridge in the room is dedicated for the mini-bar. However, one cannot use that fridge because any movement of items in it would incur a charge since the sensor system, which tracks each bottle, would trigger a charge to the room. This meant I could not place my perishable item in the mini-bar fridge by shifting the alcoholic bottles to make space for my perishable items. Otherwise, this was overall a pleasant stay.
Called the morning of our trip to let us know about early check in, staff was outstanding explaining the questions we had for the valet. For a family wedding directions on where things were at, clean look forward to going back. Kudos to the Beaumont staff