An entire entertainment complex that, with our corner room view, boasted an excellent sunset viewing location. The hallways are modern while the interior was more dated. The check-in counter staff should have also prioritised check-in guests over other guests that barged in line and jumped the queue to ask for other things, otherwise having only stayed one night, we did not have any other experiences of their service.
Our small family decided to have a staycation in few hotel/resort and by far Sutera has won our heart. This place is amazing and i suggest anybody who wants to experience this place to stay more than 1Night. The room is still in its Vintage style , tv only has those old channel , there's one bathtub in the room which we loved specially my son,for the breakfast i do believe they can add more choices as they are more korean dishes focused, it'll be nice to have local kuih (hinompuka/pais pisang) other than kuih pisang only.. But other than that, you actually get free 1hour of bike rental on ur stay which we only know when we ask around, it was located right in front of the kids pool , other than that they do have a small train going around from Magellan to Pacific sutera and its FOC!!! I loved the staff energy the entire time, he asked our son to be in his seat as a driver and even let my son press few button and act like he's driving the train!! god bless your fun soul sir!! keep up the good work!! we will definitely be back again soon🥰❣️
Checking in at midnight was so smooth, the receptionist was very helpful and the hotel is beautifully designed. It is so nice to be able to sit outside, at the balcony.
The in room dining food was super nice and the staff attended to our fussy needs with a smile. Love the nasi lemak pyjamas like uniform.
Hope to be back for a longer sta
The stay was very comfortable, with clean rooms and friendly staff. The location is also very strategic. Truly worth it! The hotel is beautiful and well-maintained. I was very satisfied with the service provided. The room is spacious, the bed is comfortable, and the facilities are complete. Check-in was quick, and the staff were very friendly. The room is beautifully decorated, the bathroom is clean, and all amenities are available. The price is reasonable for the quality offered. Highly recommended for both leisure trips and business stays.
The location is great, the hotel is old, the AC is old that it's not functioning well, the bfast is so so.. but overall is OK, just don't expect too much.. my expectations is already low prior to the check in, so it's fine