TTraveller BernardHotel is nested in a non-crowded street but just a 10-15mins taxi ride to the Zhongshan Pedestrian Street. Personally I do not like to stay in crowded area so this hotel is good for ne. The rating of 4 on location is purely for reviewers to know the location.
ผผู้เข้าพักPros: & Cons
efficient check-in and checkout process
Spacious comfortable 1 bedroom apartment equipped with kitchenette, clothes washer, fridge, microwave, cook top. Big TV in living room and Bedroom.
Big shower room with strong hot water.
4 big & fast lifts serving the hotel guests.
Gym is on level 7, quite small and old
Metro Lindou station is 150m walk from main entry. Yilong Mall is opposite the hotel, accessible from the metro station underground walkway
When we arrived, we were assigned ra oom in level 5 with view over car parking and a building nearby. There was connecting door which we could hear noises from next room. Requested room change - assigned room 1709 on level 17. There was strong cooking oily.odour and the kitchen and timber floors were oily. Requested cleaning of the oil off the kitchen bench ,& cook tops, dining table and timber floor.
Breakfast buffet mainly Chinese food and minimum western food items. Very much self service style with minimum staff.
Our stay experience reflected that there is lack of hotel management effort on quality control and staff co-ordinator. It seemed hotel management and supervision did not show any interest in running the hotel.
ผผู้เข้าพักProbably one of the best hotels I've ever stayed at. The service was impeccable—from the beginning the hotel staff was very responsive via WeChat, answering all my questions about Wuyishan, arranging train station pickup, booking Impression Dahongpao tickets on our behalf. When we first arrived at the hotel, the staff was extremely welcoming, serving us Rougui tea and patiently going over our travel itinerary for the day. Every request we made was honored. They added an extra bed to a room to accommodate a 3rd guest, prepared a vegetarian meal for a vegetarian in our group, and cooked a warm black sugar coca cola drink to help soothe my dad's throat, who was coughing pretty severely. Overall, I've never experienced better service at a hotel.
The facilities themselves are breathtaking. The pond outside, the tea terrace, the interior decoration, the room furnishings... the style is ”traditional modern”, mostly wood and stone but very classy and comfortable. We came during an off-season, so the hotel was serene and peaceful at night. The location is also quite convenient: around 10 minutes by Didi from the main restaurant district and 15 minutes from the South Entrance of the scenic area.
ผผู้เข้าพักCoffee machines at breakfast need attention. It took 3x assistance to clean and fix the machine for one single cup of coffee. Otherwise all was excellent.