Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.
JJamesThis place is excellent if you’re a stressed out business traveler, looking for a good rate, and if you’re willing to manage your own transportation from the airport and back, but the amenities after a long late night arrival waking up the next day, sitting in the hot tub having a swim in the pool and a steam and a sauna along with an icy cold shower afterwards just recharges you after a long business trip, especially if you international like me I wouldn’t necessarily call it family friendly, but it’s definitely good for entrepreneur business travel if you can get a good rate otherwise there are other hotels out there if you can’t get a good rate. The rooms are not specifically special compared to the competition, but it’s an a quieter area and the fitness and aquatic amenities are what makes the difference for me as I have back problems and after a long international flight all I wanna do is get in the hot tub or take a steam or sauna. I’m needing an airport shuttle. I would not recommend this hotel and if you aren’t willing to risk having to pay a premium for a car service or Uber then do not book here. I wish I could stay at this hotel long enough to enjoy all of their amenities as they are really good, but as breakfast is not included, it can be a pricey for what you get when you compare it to other hotels in the area and hotels closer to the airport. Yet as long as I can get a good rate on this hotel, I will keep going back as I frequently travel international for work and just having the peace of the secluded area and the steam room and sauna make it a huge selling feature for me as they really assist my rejuvenation after a long day or more of travel. 
KKrista1. The person who checked us in was not warm and friendly. In the past we have stayed at this hotel many times and had great service. This was not the case this time. The staff who checked us in gave us average service and didn't listen very well. When we visit a hotel, it's nice to be greeted with a smile and makes it easier to travel. 2. The hot water was not available when we wanted to take a shower. The water tank on the floor that serviced our room had to be turned up in order for us to take a shower. Hot water tank temperatures should be checked routinely as a matter of business operations at a hotel. When we called to ask for help for the hot water, no one came for more than 15 minutes. So we had to call again, and explain that we needed to shower and go to bed ASAP. This was not efficient service. 3. Room supplies: There was 3 decaff and only 1 regular coffee packets in our room. We woke up at 1:30 a.m. to get ready and noticed this problem. There was no way to get this problem fixed before we left at that hour. The cleaning staff should be more careful to put the correct things in the room. 4. The water in the room burned out eyes and skin. We've stayed at this hotel many times and never had this problem. Perhaps there is something wrong with the water now. 5. The fan on the air conditioner / heater doesn't change from low to high. It's always high and too noisy. When we asked about it, we were told that all of the units on the 3rd floor were like this. It was too difficult to sleep with the horrible noise of the high fan. 6. A unhappy start to our trip.