The receptionist was extremely helpful, kind and attentive!! She noticed my disability and even offered me a handicapped room and removed the 10.00 parking lot charge something I was totally unaware of
Their rooms are always clean, nice and nothing more or nothing less than the traveler would need!!
The bar was nice with live music but I had to get a barmaids attention after waiting for about 15 minutes in a practically empty bar. Margarita was OK. They only offered one kind.
There were pros and cons. Hotel not in a convenient location for tourists visiting. Beds and pillows were very comfortable. Air-conditioner and refrigerator need to be switched off to sleep as they are too noisy. Mould in the bathroom. Service was good though.
We enjoyed our stay here. The staff was very pleasant and helpful. Beautiful lobby. Nice rooms. I didn’t notice the traffic on the street below but some of our traveling companions noted that the noise kept them awake.
Nice hotel, but a bit dated in the rooms. My carpet had a big wet spot when I got to room, that was weird. No spot above in ceiling, not sure what it was from. Housekeeping neglected to come the first day but they did come the second day at 8:30am. Knocked once - literally once - and then just opened the door themselves as I was on my way to open the door. Really frustrating to just let herself in with only one knock. Waited about 10 seconds, if that. I did let the front desk know when I checked out. Balcony could use a little more updated furniture, as well. Room is big!
Isaiah and Priya (sp??) at front desk were amazing when I checked in.
ผผู้เข้าพักWhat I like:
(1) Tea/Coffee available 24 hours, breakfast is simple but enough choices, egg, sausages, waffles, bread, oatmeal, juices, coffee, tea fruits
(2) Staff are professional, explain things well.
(3) Furnitures are slightly newer than the other Hampton I stay in.
What can be improved:
(1) I waited at Island 3 (Door 512) from 745pm till 830pm and called twice in order to secure the shuttle service. I saw other hotel shuttles already dropped by 4-5 times in that mins and even saw the other hotels shuttle, like Cambria dropped by within 30 mins. When I got to Hampton, it was already 850pm and also realised that the restaurant next door is closed. I understand that it maybe out of their usual service hour, yet I wonder if they can do a join venture service with other hotel brands so that customers could be picked up earlier.
(2) I was offered the room at the end of the corridor but there are loud water noise coming from the pipes when someone was using the toilet next door or upstairs. Since I was so tired after the longhaul and shorthaul flights and had not been sleeping for 30 hours, I went to sleep at night as usual. However, I am pretty sure that it would bother me when the day I am more sensitive to sound. I did not report it because it was just a short stay.
Overall, I would give a 4 star as the staff attitude (check in, check out and cleaning lady) and their service deserve great respect, standard up to par breakfast and clean room.
ผผู้เข้าพักFirst off this hotel has a great location. You can get on C-470 in just 2 - 3 minutes and access to I-25 is just as easy and takes only 5 or so minutes. Within less than a mile radius is the Park Meadows Mall, several supermarkets/drug stores, more restaurants than you can imagine, Walmart, Sam's Club, Target, Costco, Ikea, golf courses, bike trails, parks, and so on. The hotel appears to have been updated fairly recently as all finishes in the building looked clean, shiney and quite new. Our room was of average size with 2 queen beds that were very comfortable. We especially liked the fact that the shower/toilet area was separated from the bathroom sink area. The room was very quiet as there was no noise from either the outside or from adjoining rooms or the hallway. I usually don't sleep well in hotels, as the slightest noise keeps me awake, but during our stay here I slept like a baby. The front desk personnel were professional, knowledgeable, and very accommodating. The only slight minus to our experience was that the breakfast menu was on the light side compared to most other hotels we have stayed in, however the dining space is spacious and clean. In summary, you can't go wrong in choosing to stay at this well managed hotel.
JJungjinIt was my first time visiting Colorado Springs and Hampton inn made my first trip the best.
All staff are super friendly ever and very helpful. We’d like to say many thanks to Steve with an F and he was the best guy at the hotel. Thank you!
CCristobal AndresI stayed one night at the Hilton in Fort Collins for a business trip and it was a really good experience. The location made things easy since it’s close to downtown and there are plenty of restaurants nearby. Check-in was simple and the staff were friendly and welcoming right from the start.
The room was clean, quiet, and comfortable. The bed was great and I slept well, which is always important when you’re traveling for work. I also liked that there was a good desk setup and the Wi-Fi worked without any issues, so I was able to catch up on emails without stress.
I didn’t get a chance to try the gym or restaurant, but the hotel itself felt well taken care of and the lobby had a nice vibe for sitting down or taking a call.
Overall, it was exactly what I needed for a quick business trip. Comfortable, efficient, and easy. I’d be happy to stay here again.
ผผู้เข้าพักHave been coming to the Mountain Chalet for years. This ”homey” place is in the perfect location for ski in/ski out, as well as walking to restaurants and easy access to the gondola that takes you to the lower Snowmass Village. During winter months, breakfast and lunch are included and they are great to get your day started and take a ski lunch break. Very cozy living room area with real fireplace; free hot chocolate & they even had daily fresh cookies in the afternoon. If fancy high-rise hotel is your choice, this place is not for you. However, it exceeds expectations for a ski chalet resort. Rooms have been renovated over the years and are very comfy and some have great mountain views. They also have hot tub & outside heated pool. Our only choice while in Snowmass!