I need to redeem myself and the hotel from my earlier posting.
The hotel redeemed itself by giving me a better room and service upon my return after the following experience with them.
I was booked for 3 days initially. I then sought through this site to book for a further consecutive 5 days but either I or Trip made an error in the booking and we missed booking the first 2 days of the 5.
On the day which the hotel had me checking out I was off venturing not realizing the error. When I returned post check out time the male Receptionist was very upset, yelling at me and could not give me another room being fully booked. His only concern was seeing this 79 year old Canadian male tourist travelling alone in a foreign country not knowing the language put out on to the street. Just as a thunder storm was brewing. Together we realized the error which of course was not of the hotel’s making. I asked him if he could recommend another hotel. His response was “just down there” as if it was almost next door. I walked down the steep hill some distance but couldn’t see it because it turned out to be about 500 meters away. Returning, I asked him if he would call the hotel to see if they had a room. He said that he did and they did. I asked him to call me a taxi. He said “push the button”. I had to ask him “What button ?” There is a taxi call button on the outside of the gate unknown to me. When the taxi took me to this Atlas Hotel they had NOT received any phone call from him nor did they have a room for me !! I was distraught. In Canada the hotelier would take steps to ensure that their client was safe and able to find alternative accommodation which this person did not in any way. The taxi driver was able to find me a suitable hotel. Thanks to him.
SOME cautions to older patrons. This hotel is a considerable distance UP QUITE A STEEP HILL so if you are a walker take that into account. A laundry service was quoted at 15 Euros, in town it was 4 Euros. A 19 TRY bottle of water was 60 TRY at the hotel. They never did get the TV to work.
Finally, upon being treated so disrespectfully, upon discovery of the booking error, I sought to cancel the further 5 days and obtain a refund. That was refused which was their right so I did return and was treated hospitably.
We stayed last weekend and were very pleased. Although the building is a bit old, it has undergone a very successful renovation process. Both the general areas of the hotel and the rooms were extremely clean, and cleanliness is more important to us anyway.
The quality of the food and beverages was high. The meals, appetizers and desserts served were fresh and meticulously prepared; therefore, every meal was enjoyable. The main dishes we chose from the open buffet were meticulously prepared and presented on plates by the kitchen staff, and we felt special as if we were at a la carte. We would also like to thank the pita chef, the pita and pastries were very delicious.
We were also amazed by the helpfulness, friendliness and professional skills of the staff. They helped us with any needs or questions we had, and we never encountered any negative responses.
The music playing around the pool was very good. We loved the 70’s, 80’s and 90’s rock classics.
We are very happy with our time at Xanadu and definitely plan to come again. We recommend it.
I had a wonderful stay at the hotel. The lobby cafe has a lovely atmosphere, and the food at Panorama Restaurant was absolutely delicious. It was a comfortable and very enjoyable experience overall. Highly recommended!
We stayed at the Holiday Inn Antalya for our honeymoon and had a lovely experience. The room was clean, comfortable, and well-maintained. We really appreciated the thoughtful honeymoon decorations — it added a special touch to our stay. The complimentary Starbucks drinks were a pleasant surprise and definitely appreciated!
One small hiccup was the air conditioning — due to the cold weather, it was turned off by default and we had to call reception to enable it. Thankfully, the staff responded promptly and resolved it quickly.
Overall, a great stay with warm hospitality. Would definitely recommend!
On Trip we booked Kamelya Aishen, but this hotel is closed now, so they provide room in Kamelya Selin which is fine. All inclusive is good to stay with children, food, drinks and ice-cream unlimited. Bar and restaurant is wonderful with good choice of everything!
Big plus + Building nearby the beach with two swimming pool indoor & outdoor.
+Mini club and disco open for kids everyday.
- this hotel not provide toothbrush no toothpaste, so reception said go to shop to buy it...
- noisy housekeeping service when they cleaning rooms from morning until everything very disturbing us!
Довольно несложно найти и добраться недалеко есть где погулять , ночью разбудила молитва , но здесь поют красиво, слышимость в номерах нереальная всю ночь слышала как хлопали дверьми соседи, а также постоянно мигала лампочка на потолке не поняла раз в час или пол часа, завтраки понравились, даже есть свежая клубника в пятерках ее на завтрак не дают. персонал приветливый. не стоит брать 3 этаж так как лифта нет и потолки там низкие мне не очень повезло с видом. сложно было заснуть из-за сильного запаха порошка от постели но зато очень красивый свежий ремонт, мебель идеально глянцево белая, горячую воду ждала долго но она есть, шампуни есть , острый угол у душа будьте осторожнее , сразу дали полотенце для пляжа но своей зоны нет только у бассейна, в который даже кто-то с утра нырял. Спасибо отзывчивым ребятам на ресепшен!
This review is from a Turkish speaking Tourist :
Things I didn’t like :
1. The BUFFET is not worth it at all for a 5 Star Hotel = honestly it is very underwhelming, there aren’t many Turkish specialities and the desserts are truly just filled with SUGAR. The Coffee was extremely disappointing, it was essentially just hot water with a small coffee earthy aftertaste. Very disappointing for a country known for its strong coffee ! The snack bars have slushy machines that are never cleaned and don’t taste good at all. The ice-creams served in the hotel are essentially RUBBER. As a Turkish man myself, I was very shocked because our country is known for such amazing delicacies. The only great food night was Wednesday night called “TURKISH NIGHT” at the buffet, which they have every Wednesday. The rest of the week is simply generic food.
2. The staff “helping” customers book day trips and taxis is fully SCAMMING foreign customers = I asked this man to help me book a boat trip to SULUADA and he said it would cost me 60€/person. Not knowing that I was Turkish myself, he looked at my face and just wrote 60€ per person on a piece of paper and looked at me🤣 I then told him that i saw tickets on the KLOOK app at 25€ per person and he lied to me saying that I would have to pay at the boat a supplement. I tried leaving and he stopped me and said he could go down to 38€ per person 😂 so I bought the tickets on KLOOK and had an amazing day without any scams haha please don’t believe the prices from the man next to the reception.
3. The spa, the outdoor swimming pool and the fitness center all close at 8 pm. There is essentially nothing to do at the hotel after 8 😅
4. The Hotel clients is essentially made up of 90% RUSSIAN speakers haha I have never seen more Russians in my life, that’s not a truly bad thing just preparing you that the hotel really is trying to accommodate the Russian clientele as much as possible 😅
GOOD THINGS ABOUT THE HOTEL :
1. Maybe because I was a Turkish speaker = the staff (beside the lying salesman haha) was very kind, very much the Turkish warmth and inviting culture. Very much appreciated.
2. For alcohol drinkers, the bar is unlimited if you book the all inclusive pass.
3. The outdoor pool is nice.
4. The check in and checkout process is very simple, but could be also because I speak turkish.
5. There are a few little supermarkets if you want snacks like ice creams, also beautiful walking roads along the beach.
TtravelwithSefThis review is from a Turkish speaking Tourist :
Things I didn’t like :
1. The BUFFET is not worth it at all for a 5 Star Hotel = honestly it is very underwhelming, there aren’t many Turkish specialities and the desserts are truly just filled with SUGAR. The Coffee was extremely disappointing, it was essentially just hot water with a small coffee earthy aftertaste. Very disappointing for a country known for its strong coffee ! The snack bars have slushy machines that are never cleaned and don’t taste good at all. The ice-creams served in the hotel are essentially RUBBER. As a Turkish man myself, I was very shocked because our country is known for such amazing delicacies. The only great food night was Wednesday night called “TURKISH NIGHT” at the buffet, which they have every Wednesday. The rest of the week is simply generic food.
2. The staff “helping” customers book day trips and taxis is fully SCAMMING foreign customers = I asked this man to help me book a boat trip to SULUADA and he said it would cost me 60€/person. Not knowing that I was Turkish myself, he looked at my face and just wrote 60€ per person on a piece of paper and looked at me🤣 I then told him that i saw tickets on the KLOOK app at 25€ per person and he lied to me saying that I would have to pay at the boat a supplement. I tried leaving and he stopped me and said he could go down to 38€ per person 😂 so I bought the tickets on KLOOK and had an amazing day without any scams haha please don’t believe the prices from the man next to the reception.
3. The spa, the outdoor swimming pool and the fitness center all close at 8 pm. There is essentially nothing to do at the hotel after 8 😅
4. The Hotel clients is essentially made up of 90% RUSSIAN speakers haha I have never seen more Russians in my life, that’s not a truly bad thing just preparing you that the hotel really is trying to accommodate the Russian clientele as much as possible 😅
GOOD THINGS ABOUT THE HOTEL :
1. Maybe because I was a Turkish speaker = the staff (beside the lying salesman haha) was very kind, very much the Turkish warmth and inviting culture. Very much appreciated.
2. For alcohol drinkers, the bar is unlimited if you book the all inclusive pass.
3. The outdoor pool is nice.
4. The check in and checkout process is very simple, but could be also because I speak turkish.
5. There are a few little supermarkets if you want snacks like ice creams, also beautiful walking roads along the beach.
VVeronika GlumovaFrom the very first moment, Concorde Deluxe Resort Antalya impressed us with a smooth and pleasant check-in process, making us feel welcome right away. The variety of food and drinks is incredible – there’s something delicious for every taste, and everything is prepared to perfection. The atmosphere, combined with stunning views, made it so hard for us to leave the hotel. It’s the kind of place where you just want to stay and enjoy every moment.
ИИгорьПетровОтель снимали на сутки. Номер небольшой, но все имеется. Завтрак включен, шведский стол. Персонал доброжелательный, любят животных. Уютный отель. Есть бассейн, но он расположен в закрытой зоне от солнца.
ผผู้เข้าพักПотрясающий отель с шикарными видами и морем, номер у нас был огромный с видом на море, тихий и спокойный, обслуживание потрясающее, спасибо за отличный отпуск
ผผู้เข้าพักOn Trip we booked Kamelya Aishen, but this hotel is closed now, so they provide room in Kamelya Selin which is fine. All inclusive is good to stay with children, food, drinks and ice-cream unlimited. Bar and restaurant is wonderful with good choice of everything!
Big plus + Building nearby the beach with two swimming pool indoor & outdoor.
+Mini club and disco open for kids everyday.
- this hotel not provide toothbrush no toothpaste, so reception said go to shop to buy it...
- noisy housekeeping service when they cleaning rooms from morning until everything very disturbing us!
ผผู้ใช้ไม่ระบุชื่อI need to redeem myself and the hotel from my earlier posting.
The hotel redeemed itself by giving me a better room and service upon my return after the following experience with them.
I was booked for 3 days initially. I then sought through this site to book for a further consecutive 5 days but either I or Trip made an error in the booking and we missed booking the first 2 days of the 5.
On the day which the hotel had me checking out I was off venturing not realizing the error. When I returned post check out time the male Receptionist was very upset, yelling at me and could not give me another room being fully booked. His only concern was seeing this 79 year old Canadian male tourist travelling alone in a foreign country not knowing the language put out on to the street. Just as a thunder storm was brewing. Together we realized the error which of course was not of the hotel’s making. I asked him if he could recommend another hotel. His response was “just down there” as if it was almost next door. I walked down the steep hill some distance but couldn’t see it because it turned out to be about 500 meters away. Returning, I asked him if he would call the hotel to see if they had a room. He said that he did and they did. I asked him to call me a taxi. He said “push the button”. I had to ask him “What button ?” There is a taxi call button on the outside of the gate unknown to me. When the taxi took me to this Atlas Hotel they had NOT received any phone call from him nor did they have a room for me !! I was distraught. In Canada the hotelier would take steps to ensure that their client was safe and able to find alternative accommodation which this person did not in any way. The taxi driver was able to find me a suitable hotel. Thanks to him.
SOME cautions to older patrons. This hotel is a considerable distance UP QUITE A STEEP HILL so if you are a walker take that into account. A laundry service was quoted at 15 Euros, in town it was 4 Euros. A 19 TRY bottle of water was 60 TRY at the hotel. They never did get the TV to work.
Finally, upon being treated so disrespectfully, upon discovery of the booking error, I sought to cancel the further 5 days and obtain a refund. That was refused which was their right so I did return and was treated hospitably.
ผผู้เข้าพักWe had a very good time at falcon hotel, Efficient, friendly and reliable services we received, The location is also good as its near sea coast and very scenic.
Food service very good with variety of delicious delicacy,
Would recommend on high note,
The staff was extremely helpful and friendly.