Staff were kind and helpful and provided a crib upon request.
There was some leftover food from previous guests in our fridge, otherwise we had a trat stay with a delicious breakfast buffet!
Ontvangst en check-out was uitstekend. De conciërge Ivo is een Topper in zijn vak. Wij hadden een junior suite aan de voorzijde. De kamer was echt heel ruim. De badkamer en het bed vinden wij uitstekend. De schoonmaak had iets beter gekund voor het niveau van dit hotel. Rommel onder het bed, vlekken op de vloerbedekking/ gordijnen, stoffige randen en oppervlakken. Het ontbijt op de kamer ging aanvankelijk rommelig, maar het personeel heeft het netjes opgelost. Het ontbijt was lekker, maar helemaal niet bijzonder. Voor het niveau van dit hotel mag je bijvoorbeeld verse jus d' Orange verwachten, niet dus. Een gemiste kans! Het personeel van Des Indes, maakt het verschil. Zij zijn zeer gastvrij, service gericht en maken het dat wij voor dit hotel blijven kiezen.
Great hotel in a central location of Leiden, near the old town centre and near central train station, which is only a 11 minutes train ride from the Hague. Parking available.
Stayed here with 3 single beds in a room; but it was actually 2 beds & a sofa bed. This may be a Trip issue as there was no documenting this was the case. I also had to pay extra for the hotel when I arrived due to tax.
Finally, the aforementioned “sofa bed” wasn’t acknowledged by the cleaning staff as they made the 2 real beds in the day but not mine.
The staff were nice though but to be honest I don’t think I’d come back here again unless the rate was ridiculously cheap.
The Hotel is located in a quiet area, not front line to the sea though, partial sea view only.
The breakfast is fine with a fair choice of cold and warm food, rooms are comfortable with a balcony, good shower.
The cleaning of the room could be improved, north European standards of cleaning.
The negative note was that there were some refurbishment works going on while our stay causing noises and early start instead of a long lay.
I would still return for my next stay as the location was good, staff fairly friendly.
ผผู้เข้าพักAll things considered we had a great experience, but the hotel has some rough edges. We had a 2 night stay traveling with our 1 year old daughter. Check-in was flawless and staff was very helpful and friendly. We noticed the mini fridge wasn't working and we wanted to use it. Got downstairs , they were aware of the broken mini fridge, and were assigned a different room. Fast forward 1 day and we noticed the 'secondary' lights in the bathroom were not working. Lights around the bathroom mirror and around the smaller make up mirror. Not ideal, but we were not about to switch a second time in 2 days. My partner also found a small lotion handpump from a previous residant that seemed to be sitting there for quiet some time by now. At the breakfast area there were electrical cables hanging from the ceiling and sticking out the walls and we found some small bugs (we think they were ants) in our multivitamin juice. We did not test the others.
Other than that, staff was, again, very friendly and helpful, room was great, great bed, great location and great choice of food during breakfast.
ผผู้เข้าพักGreat hotel in a central location of Leiden, near the old town centre and near central train station, which is only a 11 minutes train ride from the Hague. Parking available.
ผผู้เข้าพักThe Hotel is located in a quiet area, not front line to the sea though, partial sea view only.
The breakfast is fine with a fair choice of cold and warm food, rooms are comfortable with a balcony, good shower.
The cleaning of the room could be improved, north European standards of cleaning.
The negative note was that there were some refurbishment works going on while our stay causing noises and early start instead of a long lay.
I would still return for my next stay as the location was good, staff fairly friendly.
AAaron David HadfieldStayed here with 3 single beds in a room; but it was actually 2 beds & a sofa bed. This may be a Trip issue as there was no documenting this was the case. I also had to pay extra for the hotel when I arrived due to tax.
Finally, the aforementioned “sofa bed” wasn’t acknowledged by the cleaning staff as they made the 2 real beds in the day but not mine.
The staff were nice though but to be honest I don’t think I’d come back here again unless the rate was ridiculously cheap.
AAndré Justus 001Nice hotel, in a pleasant location, with clean rooms and helpful staff.
Unfortunately, jazz music at breakfast can't make up for the relatively high price of the same and the baked cardboard rolls.
Too bad. For the same money I could have had a good dinner elsewhere.