Great service and clean. Cleanliness is my priority for choosing hotels. Though I've stayed for 1 night, I'm happy with the room. It's in a good location but I was too tired after my meetings to walk out to have drinks or shop around. Would love to come back again in my next trip.
Hotel location and product itself good. Service staff all good except front desk. All carried attitute. Not willing to help, provide wrong information and never feel sorry for their mistake. They should learn from your F&B, housekeeping and concierge to be hospitable. From the time check in till out everyday sure got issue with Front desk moody staff. They are very good in covering issues. Amin from front desk was good and settle the issues smoothly but no point if he being the only one. Hope management could take action by sending them for trainings
As always, they always make you feel comfortable and homely. Special thanks to their manager Prativa, excellent service and great hospitality.
Breakfast at their open Balcony with perfect Bengaluru breeze makes a refreshing day start.
Not to mention quality of the food, comfort room and location…always excellent! Highly suggested!
on roof top and they did not fill water in cooler we had to ask them twice then they did it after an hour. Also our sound and decoration guy had a tuff time getting his things in as their service lift had lot of issues and would not work sometimes. But the food was good over most of the time so kudos for that. Also last thing it’s like a mesh some lift only goes to 1st floor we can’t go via stairs. Also one side stairs will go to 5th floor other side won’t not very friendly.
AAnand the GlobetrotterMy initial experience was a bad one. The rooms are small especially the toilet and albeit the upgrade, superior and deluxe are exactly the same. The TV didn't work, toilet seat was broken and the the so called city view is miserable.
After complaining to the Mallik the duty manager, he thoroughly understood the problem and offered to change my room. Duty manager for evening shift Siva Kumar called me numerous times as I was out in the city to confirm the typr of room and waited till I got back late evening to ensure it was done. Kudos to both of them!!!
My new deluxe room with a proper city view felt bigger and more spacious albeit the same type of bathroom but all was functional. Location wise it is next to the 1MG Mall and lots of restaurants literally 1-2mins walk away. Perfect location. Breakfast is decent with international and local dishes. All the staff are very helpful as well. One amazing perk is that they have a pillow list to choose from including hot chocolate or spiced teas before bed.
I would suggest this hotel if you're doing short trips or on a mid-tier budget. Many hotels are around such as Conrad, Taj, and Oberoi on the same street with bigger rooms and slightly more only.
ผผู้เข้าพักBreakfast is great. Room amenities are also good with Byredo products. Lake view is less than expected though. Overall fair price and value.
ผผู้เข้าพักGood location near metro. Quiet rooms with good air-conditioning. Staff in the restaurant including the chef was always eager to help and the buffet breakfast as well as dinner were with plenty of varietis and were tasty.
ผผู้เข้าพักThe place itself is nice. They tried to provide excellent service until we got Food Poisoning. The night staff was helpful and they got the doctor (Dr. Vikram Shetty) to come in the middle of the night, and he is amazing. He saw us the next day at the hospital to run tests and IV and called us many times to ensure our safety. In the morning the GM was very bad. He totally denied their responsibility, even though we only ate and drank at the hotel and pinpointed a specific drink, after which the nightmare started. So, with a high fever, after a sleepless night in the bathroom, definitely wanted to be treated differently. Other than that, the hotel and service by regular staff was great. If you are concerned about the noise, don't stay on the riverside, despite the wonderful views, including crocodiles and birds due to noise from kitchen fan, especially at night. If you are used to different noises, then enjoy the view.