The hotel is well maintained and clean. The breakfast is rich with all kinds of food, including a good continental breakfast selection. The rooms are wide and have an office space that is ideal for business trips. But the real good value is the staff. The hotel's employees are well-trained, professional, and extremely kind and helpful in all departments. It was amazing to stay in this hotel knowing that so many people have the goal of making your stay comfortable and easy. I will go back soon!
Everything was perfect fir our stay and the location was very appealing, close to all central attractions. The room was super comfy and well equipped to a luxurious standard. The pool was fantastic and we made full use of. The restaurant had a generous offering and food was up to a high standard. Thanks to the staff for all their help and making our stay such a treat. Cant wait to visit again.
Food price and laundry prices are overpriced. Rest is ok in context of location cleaning etc. Room service is slow due to shortage menpower. While staff is polite and good.
ดีมาก
50 รีวิว
8.2/10
ราคาเริ่มต้น
JPY 7,351
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสระว่ายน้ำในกรณาฏกะ
รีวิวล่าสุดสำหรับโรงแรมในกรณาฏกะ
ดูทั้งหมด
9,2/10
ยอดเยี่ยม
ผผู้เข้าพักWe had a lovely stay at this resort. Best is to have a car to get here. The hotel was very beautiful and lots of greenery. Breakfast was awesome with lots of local cuisine to try. The service was impeccable and of a high standard. The room was large and enough for 3 of us including our teenage child. Everyone was kind and nice. The nature specialist Harish gave us a wonderful talk on kodava people (local folks) and about elephants. He was very knowledgeable and we did this over a bonfire which was lovely. The pool should be warmer during the cooler weather in the evenings especially if temperature control is available. The check in staff were nice but they tried to upsell an upgraded room when we didn’t really need one. We have stayed at countless Mariott properties worldwide and this was the first time someone tried to sell us an upgraded room which I felt was wrong considering that we fit comfortably in our booked room. If u want to upgrade u should provide it as complimentary otherwise don’t try to see something on false pretext as they said we may not be comfortable in our existing booking. Also the bed sheets need to be cleaned better as there were lots of stains. Cleanliness needs to be improved. Apart from this the stay was wonderful and we had a great time. Thanks to all the staff from check in to the buggy drivers to the valet drivers to the breakfast staff. The housekeeping also had a special welcome treat and welcome design in our room. And so kind of the restaurant staff to provide a goodbye cake.
VVijay Anand SrinivasanI should say the breakfast was amazing with more variety and a good place to sit and eat. Big and spacious rooms. Recommended for family stays with a good atmosphere.
SSinhaAditya KumarI had a truly memorable stay at ITC Windsor. From the moment I arrived, the hospitality was top-notch. The room was beautifully decorated, making the experience feel extra special and personalized. Every member of the guest services team was warm, professional, and attentive throughout my stay.
A special mention to Sameera Shiek, who went above and beyond to ensure every requirement of mine was taken care of with genuine care and efficiency. Her dedication and attention to detail made a lasting impression. It’s rare to come across such exceptional service, and she truly stood out.
Overall, a luxurious and comfortable experience. I highly recommend ITC Windsor to anyone looking for a refined and welcoming stay in the city.
ผผู้เข้าพักSuper hospitality, great level of details touched... like the hot chocolate to relax in the evening.. had a good sleep. Bananas are usual, but the soaked almonds were extra special.
Used the fitness centre.. decently equipped it is.
The breakfast was outstanding.
ผผู้เข้าพักBreakfast is great. Room amenities are also good with Byredo products. Lake view is less than expected though. Overall fair price and value.
ผผู้เข้าพักAmenities is satisfactory . Location is average. Price point satisfactory . Spa service is satisfactory. Reception service is not satisfactory. Unpleasant customer service upon check out on 8/11/25 at 9 am. I was standing in queue waiting but the staff ( can’t really recall his name think it’s Sairik ) just ignored me and attended to another guest who came later.
ผผู้เข้าพักThe view from the lobby and the indoor pool are what makes this property special. Nothing like it have I ever seen. This is enough to make u fall in love at first sight when u arrive. The rooms are nice but a bit outdated but generally everything was great and lots to do and explore on site as it is large. The service and staff are impeccable and very friendly and kind. Breakfast could be improved and given that most goods needs to be ordered this could be better communicated to guests. Some more activities should be complimentary as cost of room is quite high so by including activities this will make guests more involved and entertained. The outdoor pool could not use as it was cold. But the indoor one is one of a kind worldwide. Awesome fireplace in the room too. We upgraded to the premium villa which was way better than the cottage we originally booked. Space wise all rooms can accommodate 3 easily. They have electric cars to take u around which are unique too. Very environment friendly property