"We arrived at the Armani Suites by taxi. On arrival staff helped us with our bags and were very welcoming. The staff helped us with directions to places and also ordered us a taxi to the airport for our flight home. The rooms were comfortable and great for a stop off before flying home."
ผผู้เข้าพัก*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay*
This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality.
I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10.
When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14.
On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us.
The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable.
When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us.
When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false.
I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation.
I am also providing the upgraded and downgraded room type as a proof of this comment.
ผผู้เข้าพักMe and my wife stayed at The Royal Plaza 3 weeks back. The entire staff was extremely humble, polite and co-operative to all our requests. A big thank you to Prithvi Raj Singh who personally took care of our comforts and within the restaurant crew, a big thank you to Navpreet. Great team pampered us with excellent food.
ผผู้เข้าพักrooms and big and spacious and very clean. provided with slippers and good quality shampoo body wash and conditioner. staff were super friendly
pool was closed for renovations, gym is decently decked out with equipments.
huge downside- we ordered delivery on swiggy/ zomato and could not get it delivered to the counter.
porters were also quite slow when we called to bring our luggage down for checkout, took more than 10mins so we ended up just bringing luggage down ourselves as our car was here
SShyeenStayed at Andaz Hyatt Delhi and had a very pleasant experience overall. The hotel has a resort-style atmosphere that feels relaxing despite being in the city near to airport, and the service throughout the stay was consistently good. Security was also reassuring, making the environment feel safe and well-managed.
The room was spacious, comfortable, and well-designed, the sliding full size mirror between bathroom and bed is a plus point. The room is equipped with day and night curtain.
However, there are a couple of areas for improvement — the bathroom floor can be quite slippery and would benefit from better anti-slip measures, and the breakfast area tends to get very busy, resulting in queues for tables during peak hours. Overall, still a very enjoyable stay with strong service and comfort. 🙂