On the first day of our stay at the Shangri-La Hotel, when we went to the reception, most of the staff did not speak English. However, a lady named Zoe Zhou helped us wholeheartedly and was extremely kind and professional. Sugar was also very helpful, and we are truly grateful to her.
We had a lot of luggage and it did not fit into our suitcase, so we asked a male staff member to bring us a box. He not only brought the box but also kindly provided tape as well. His thoughtfulness and willingness to help really impressed us.
Overall, the staff’s sincere support and warm attitude made our first day at the hotel very comfortable and memorable. Thank you very much!
The location is convenient, with a mall diagonally across the hotel. The front desk staff are polite. A common problem in China is that people will still smoke even in non-smoking premises. I couldn't sleep well as I could smell the smoke coming from the ventilation duct. The hotel can also check their sheets and not use sheets that have a hole in them.
Reception is very helpful and extremely welcoming.. Mariott always lives up to its name. It's the only hotel that allows me to change money into smaller change.
Room is comfortable and cosy. Worth every single cent. Location is great too. 2 malls are within walking distance.
KKhongoroo@On the first day of our stay at the Shangri-La Hotel, when we went to the reception, most of the staff did not speak English. However, a lady named Zoe Zhou helped us wholeheartedly and was extremely kind and professional. Sugar was also very helpful, and we are truly grateful to her.
We had a lot of luggage and it did not fit into our suitcase, so we asked a male staff member to bring us a box. He not only brought the box but also kindly provided tape as well. His thoughtfulness and willingness to help really impressed us.
Overall, the staff’s sincere support and warm attitude made our first day at the hotel very comfortable and memorable. Thank you very much!
OOngenaI spent a week at the hotel with my family and friends on the 8th and 14th floors. The 8th floor is furnished more modernly. I really liked the pool. While other hotels charge a fee for the pool, this one is free. The children were very happy and didn't want to leave. The breakfast was delicious and varied. Thank you for the souvenir and gift, it was very nice. I will definitely come back.
KK.SheltonThis place is an excellent option for families. The double room with one queen and two singles was perfect for the family. We were in town for a Willy Wonka and the Chocolate Factory, and the walk to the theatre was very nice with many little cafes and restaurants along the way. The location is perfect; the room was clean and spacious. Overall, it was a great weekend.
ผผู้เข้าพักFirst impression of the hotel was good. We stayed at 25th floor, So that the room is bigger than others.
The reason we choose this hotel because It has a swimming pool. So, after checking in, I went to check the pool. I was shocked to see so many people there. It turned out there was a swimming lesson with 6 instructors and twenty something students. The lesson is running from 9am to 8.30pm. ( pool is closed at 9.30 and only 4 line.) I was very disappointed, therefore I called the duty manager and told him the issue. Soon after, the front seat manager Mr Li came to my room with apologetic attitude. Even though he couldn't resolved the issue, we felt that it was out of his hand. Food at fifth floor was so so. Breakfast has a lot of room to improve. If you want to relax in the pool. Don't go there. Otherwise it is a good choice to have a peaceful sleep.