The service is okay. Our room appears clean. However, the gym is really small and does not have much equipment if you compare it with other hotels. The food is just your typical breakfast, but at the lower scale.No yogurt, just 2 kinds of fruits, and not a lot of choices. The worse thing though was that when we checked out, we realized that several car windows were smashed. Our car was spared though. Safety can be an issue here too.
Clean/Dedicated Staffs/Facility:
This Hilton is our fav place to stay when in Cleveland. As soon as we get checked in, we were welcomed (thank you, Caden!). As we arrived late at night after a long road trip, his warm welcome and communication to ensure us a comfortable stay meant a lot. At midnight, a couple of staffs were very kind to search my lost bag. Overnight Manager MJ checked on us before our checkout. Great communication during our entire stay. There is a great selection of healthy food and beverages available for 24 near the front desk. Room was very clean with comfortable beds and pillows. We’ll keep coming back here! Thank you, all dedicated staffs.
Overall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
Easy location to get to. Felt very secure in parking lot. Clean room and very nice front desk. Breakfast was satisfactory. Our only complaint was our shower curtain was too short and our bathroom floor got soaking wet and we stepped out to lots of water from the shower. Would definitely stay there again.
ผผู้เข้าพักฉันขอห้องปลอดบุหรี่ แต่ห้องมีกลิ่นเหมือนควันบุหรี่และเครื่องฟอกอากาศ เมื่อฉันเดินไปรอบ ๆ ห้องเท้าเปล่าฉันสังเกตเห็นว่ามีสิ่งสกปรกติดอยู่ที่เท้าของฉัน ฉันชอบเดินในห้องอาบน้ํา A / C ทํางานได้ดี
ผผู้เข้าพักThe hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when we went back to the room.
ผผู้เข้าพักRoom and service great but no shampoo, why? We had to get a room, wasn't planned so we didn't have supplies packed at least there was soap but I had dirty hair not happy about this