Overall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
I have stayed at the hotel for 6 days , during my stay only the bathroom cleaned every day but the room not cleaned at all. The trash not taken and bed sheets were not changed. I was disappointed with that. The cleaning was the only one that was disappointing me.
Easy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
Excellent choice. A very good 3 day stay from check in to check out. Large comfortable rooms which were very quiet. The kitchen is an added bonus. Breakfast was above and beyond. Freshly cooked with lots of choices. Highly recommend this hotel!
ผผู้เข้าพักฉันขอห้องปลอดบุหรี่ แต่ห้องมีกลิ่นเหมือนควันบุหรี่และเครื่องฟอกอากาศ เมื่อฉันเดินไปรอบ ๆ ห้องเท้าเปล่าฉันสังเกตเห็นว่ามีสิ่งสกปรกติดอยู่ที่เท้าของฉัน ฉันชอบเดินในห้องอาบน้ํา A / C ทํางานได้ดี
ผผู้เข้าพักRoom and service great but no shampoo, why? We had to get a room, wasn't planned so we didn't have supplies packed at least there was soap but I had dirty hair not happy about this