Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
We stayed in the hotel with group of friends. The experience was really nice — rooms are clean and design are interesting and cozy. You will have breakfast in the other hotel next door and it’s delicious. Also you can use territory of other hotel — there are really nice lounge zone, pool and sea-view. We enjoyed.
Only one thing was disturbing — if you want to sleep with open windows it can be really noisy. Because of the buses (going from early morning) and loud people (who were singing and screaming drunk). But if you close the window everything is perfect.
Thanks
The hotel is in a great location - near to ocean promenade ( lido complex -15 mins by foot), restaurants , super markets . Breakfast spread was also good so was the views from room both city ans ocean view eoom
A beautiful beachfront hotel that is perfect for romantic getaways and a cheaper alternative, yet still luxury, to standard 5 star hotels. Location wise the hotel isn’t great as it’s very remote from the strip/city centre and taxi prices are not particularly cheap in Madeira. The rooms are spacious and stunning, well worth it with a great selection for the breakfast buffet and plenty of restaurants/options for dinner. A lovely love band/musician plays every night which is also great. Overall a wonderful stay with much friendly staff, however if you are looking to do much sightseeing in Madeira, this hotel is not the best option unless a significant amount is left for travel.
ผผู้เข้าพักOur room had wonderful natural pool and sea views. We even caught the sunset on the first day! Front desk reception was receptive and very helpful, they gave us a welcome drink of Madeira wine + some citrus juice. Which was a great refresher after a long drive. Breakfast was American style with a decent spread. Only downside was the ongoing construction outside of the hotel. Otherwise would recommend +++