Amazing experience, the hotel and facilities are excellent and with a perfect location. The breakfast was great and the service from arrival to departure all the team members were excellent and professional. Well done to the management and team we will be back
Had a wonderful stay at the Convento de Arraiolos, even if a slightly eventful. Arriving late at night, we found the reception empty and had to wander though the hotel grounds - which are not small - searching for someone to talk to. Eventually we found the restaurant and a member of staff sent word to the receptionist. I couldn't help but wonder if we weren't interrupting the young lady's dinnertime... She was very apologetic for the absence, and even told us to use the internal pool and sauna, even though it was already well beyond operating hours. Both pools are excellent, and the sauna soothing after a very long day. The bed was super comfortable and breakfast quite good - don't miss the local cheeses and bread!
Even though the hotel seemed to be running quite short staffed - which may account for the fact we found uncollected trash in the bathroom bin - the staff were impeccable and highly professional. Moreover, the tennis court is in a state of disarray, the pavement sure looks in need of a makeover.
All in all definitely recommended for a wonderful stay and relaxation, just some management decisions seem baffling, at a place run by a brand of such reputation as the Pestana group.
O estacionamento não tinha nenhuma referência na marcação e só na chegada é que informaram que era por ordem de chegada. No WC instalaram uma prateleira de vidro sobre o lavatório ( de dimensões reduzidas) o que torna muito dificil alguns atos de higiene, nomeadamente lavar o rosto. O serviço de pequeno almoço era bom e com boa oferta mas tinha alguns tipos de produtos já com alguns dias, nomeadamente o pão de mistura com sementes.
Une pousada au charme incomparable. Des installations et des chambres magnifiques avec une histoire à découvrir.
Emplacement magnifique à côté du palais
The hotel and location are nice. The service at the restaurant is terrible: very slow, very amateur, always needing to ask for the same things 2 or 3 times; the service takes forever, almost two hours dinner, with waiting periods over 45 minutes between courses. Very bad. Room was very clean and cozy.
Amazing old convent turned hotel. Beautiful architecture and interesting decor. Great boutique with handicrafts and porcelain. The hotel accepts pets - still rather unusual in Portugal.
Unfortunately, a bit understaffed which affects level of service. Anyway good option to explore Évora.