On the second day, I went to the reception and explained the situation regarding how his colleague had handled my booking. The receptionist was understanding and informed me that I could simply move from one room to another without having to check out and wait to be checked into a new room. This made the process much smoother and highlighted that the inconvenience I experienced the previous day could have been avoided with clearer communication.
Lovely restaurant and staff were friendly and attentive. Wi fi not brilliant and the windows could do with replacement but I’d still recommend this hotel. Great thing was the electric car charging facility as they charged a reasonable rate and the car was fully charged overnight. Having an electric car, I know how invaluable it is when travelling and you need to charge ready for the next day. Cheaper than a station forecourt and very convenient.