I can't tell you about my stay as I booked the wrong dates. As soon as I found out, I phoned The Oyster Inn to cancel but because I used Trip.com, they said there was nothing they could do.
I cancelled on Trip.com and the message said that they'd contacted the hotel to confirm if it was ok to cancel FOC. According to trip.com, no response was forthcoming so my booking was not cancelled. My booking has since been ”completed”. When I contacted the hotel the following day to ask why they had not approved the cancellation, they said trip.com had simply asked for info, not to approve cancellation. Who is lying?
Suffice to say, I will not use trip.com again and have decided to stay elsewhere in Oban.
Everthing was fine until I checked out in the morning, when the receptionist, told me I had an outstanding payment of £28 to pay, due to the fact that my card had been declined. I pointed out that payment was made to trip.com, using my debit card over a month ago, and that the payment had been taken from my bank. The receptionist then called the manager, who informed me that the hotel had not received payment, because my payment card had been declined, luckily I had the receipt, which was clearly marked as paid. I also said that my card could not have been declined, as payment had been debited from my bank account, they then said they woud look in to the situation, as trip.com had not paid them.
The whole situation was very disturbing, and therefore I will not be using trip.com again
The hotel was ideally located and featured a modern, stylish interior. The only drawback was the breakfast offering, we would have preferred a buffet option for greater variety and convenience.
Loch long Hotel could be a lot cleaner. However, what really spoiled my stay was UK.trip.com. After I .ade the booking trip.com announced that the booking could not be varied. Then a couple of days before the due date, another anouncement about a £50 up front payment.
Trip.com left a sour taste in my mouth
Annoyed
Gordon McDonald