The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.
This is my first visit to this hotel, and I must say the facilities and staff attitude are quite good. However, there are a few minor inconveniences:
1. After a long day of walking, if I want to soak my feet, I have to carry a heavy wooden bucket to the bathroom to fill it with water, which is inconvenient and risks straining my back. It would be more practical if a hot water kettle was provided in advance .
2. The room has limited wardrobe space, requiring clothes to be stacked on top of each other, and there are not enough hangers, which can be inconvenient at times .
3. The room does not provide ear-hook coffee; instead, only three-in-one coffee is available, which I’m not very accustomed to drinking .
ผผู้เข้าพักI stayed at this hotel at the beginning of May, and it was a great experience. The location is amazing — feels like you’re in the middle of the desert—which gave me a peaceful break from the hustle and bustle of city life.
The room I stayed in was absolutely beautiful and very cozy. The hotel owner and staff were exceptionally kind and helpful. They assisted me with various inquiries and even helped me take some great photos, which I really appreciated.
The on-site activities were a highlight of my stay. I got to try camel riding, sand sliding, and even riding a motorcycle through the dunes. These were all new experiences for me, and I had so much fun.
Overall, I had a great time and would recommend this hotel to anyone looking for a unique and relaxing desert getaway. The only downside was that the hotel posted photos of me on their WeChat account without asking for my permission first. I didn’t feel comfortable with that, and I hope they’ll consider asking their guests before sharing any images in the future.