Excellent location and room size. Everything was clean and service at the hotel was friendly and efficient.
Amenities were very good but such a good hotel deserved another level of bath and shower products. Great to have a coffee machine and kettle at the room. Great balcony.
This hotel is extremely convenient and close to two metro stations. It is important for travelers that are looking to travel with public transportation. Also it is close to shopping streets, restaurants and a super market. It feels safe to stay here too.
What a lovely surprise! I picked this hotel for its location, quick access to the Lisbon airport, but the was delighted with every aspect of this immaculate hotel.
I arrived very early in the day after disembarking a cruise ship. I asked about early check in and was advised it was available for 60 euros. I took a pass on the additional expense and made myself comfy in the lobby. Within an hour or so, I was told my room was ready and I was given a key!
The room was designed very efficiently and was ideal for an overnight stay next to the airport. Everything I needed was designed into this clean room!
After a quick breakfast at the buffet at 5:30 am (included), I packed up and took their free shuttle for a quick ride to the airport.
The staff at reception were lovely, both during check in and check out. Housekeeping made the bed with beautifully pressed linens in “military precision” and I felt very comfortable in this great hotel.
Additionally, this was the first time I used Trip. com to book a hotel room and it was a great experience! Reserving the room months ahead and prepaying worked out well and I got a really excellent room rate! Lots of value for a modest price!
I was staying here during the power outage, the staff are lovely and really took good care of us. Despite the outage, we still have electricity. Managed to sleep confortably aftwr that long walk fr the city center.
ผผู้เข้าพักWe had a very pleasant and enjoyable stay at the Lumen Hotel. The staff were all very friendly and helpful. Check-in and out were all done in an efficient manner.
The location of the hotel is ideal; it is close to the metro, bus stops and also it is easily walkable, as compared to the old city area which has very steep streets, to the downtown area (some 45 minutes for strolling). Also far above our expectations, we could easily find a number of eateries nearby.
Every corner in the hotel is well-lit and clean. The room is spacious. The water pressure is very strong. Besides, the light shows which are on every night are spectacular and impressive.
Would certainly recommend to any travellers who wish to have a memorable stay in Lisbon.
ผผู้เข้าพักThis hotel is in a very good location near the airport you could take the metro red line from the airport then the yellow or green line to the closets metro stop to the hotel or take the bus number 783 from/to the airport. The hotel is 4 star luxury comfortable beds and very good breakfast. I recommend for airport stays or even for longuer stays to visit Lisbon as very convenient to public transport
ผผู้เข้าพักWe stayed here for 3 nights for vacation, below are our experience and reviews.
Cons:
1. Complimentary Water (only 2 during entire stay):
• Complimentary water is only provided on the first day, but this was not communicated at check-in.
• The vending machine water is overpriced (4.5x supermarket price).
• Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere.
2. Reception Service:
• No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance.
• Unprofessional receptionist behavior:
• A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help.
• My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed.
3. Housekeeping Issue:
• Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there.
• The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside.
4. Taxi Drop-off:
• The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door.
• Guests with heavy luggage may find it inconvenient as taxis often park farther away.
Some Pros:
• Excellent location near a park with a charming Christmas market.
• Safe area with plenty of nearby restaurants and supermarkets, making it very convenient.
• Decent-sized rooms with ample space and a large desk for working.
• Good breakfast options.
ZZaherWe had a great stay at Moon & Sun Hotel in Lisbon. If you’re looking for a centrally located hotel that’s perfect for exploring the city, this is an excellent choice. The location is ideal—within walking distance of major attractions, great restaurants, and public transport, making it easy to discover Lisbon without needing a Taxi/Uber/Bolt.
The rooms are modern, stylish, and spotlessly clean. While they are on the smaller side, they’re perfect for travelers who want a comfortable place to rest after a full day of sightseeing. If you’re planning to spend most of your time exploring the city rather than lounging in your room, this hotel offers great value for money.
The service was outstanding. The front desk staff spoke fluent English and provided excellent recommendations for places to visit and eat. They were also very accommodating—when I requested a different pillow for better comfort, they replaced it immediately, and when we asked for mint to be brought to our room, they did so at no extra charge. Small gestures like these really made us feel welcome.
Overall, Moon & Sun Hotel was exactly what we were looking for—clean, comfortable, and centrally located, with a high level of service. It’s a great option for couples or anyone who wants to explore Lisbon with ease while staying in a well-priced, stylish hotel. We would definitely stay here again!
ผผู้เข้าพักVery nice hotel!! We spent our vacation there 4 nights. Clean and good amenities,good for photos. Nice service with everyday room cleaning.Staff are mostly friendly. We received a little presents because of my boyfriend’s birthday. A little improvement is the room view it is blocked by wire. Would be better if they have the airport shuttle service as mentioned. The spa was the best part of this hotel 😆 We have been there twice and its free of charge! This hotel is a great deal in my point.