Es un buen hotel si estás de paso por San José. Está lejos de la ciudad así que no lo recomendaría si la quieres visitar. La limpieza no era muy buena ya que nos encontramos pelos en las sábanas que no eran nuestros, aunque en general la habitación no se veía sucia. Creo que deben tener más cuidado con esas cosas. Las instalaciones del hotel están bien y el desayuno, aunque no es muy variado, está bien también.
We were prepared when booking this hotel from existing reviews by others. What happened turns out disappointing. The room on 2000 series on second floor seems an old unit, no shower floor towel, bath tub a bit old but functional, no fridge and so on. We were prepared for all that considering the price and location. At bed time, we found two bugs on bed linen but dusted them off. It's tropical atmosphere, what one expect! The next morning after breakfast, however, I found a few more on my bed. I pulled out a one of my credit card and killed a few. When pulled up my bed cover further, more showed up ...... See the bug in the video clip. I called front desk who sent a room services personnel to look at it. The personnel seems surprised to see the bugs as well. The front desk lady was nice and quick to act and changed my room to the room on 6000 series and okay with us. I requested to talk to their manager. Once back in late afternoon that day, I approached frondesk rep who went to backroom to fetch for the manager. The manager showed up in a while and apologized lightly, and started to push back by saying it's tropical weather here,bugs are normal, and many more. I told him that the room is infested too bad and need a thoughrou cleaning to eradicate the infestation. The manage then went on to explaining the same. I feel disappointed. For this hotel, I do not recommend this hotel until they do a good job. Or if you do like us, not exactly though, do make sure to ask the right question to avoid such a room. Good luck next time.
Muy cercano al aeropuerto. Cuenta con transporte gratuito desde y hacia el aeropuerto. El conductor que nos recogió, 10/10 muy amable y proporcionó tips para viajeros.
Habitaciones limpias. Buen desayuno incluido. Buena relación precio/calidad.
Lo único que podría mejorar es el extractor de aire del baño o una ventana que se pueda abrir, por el olor a humedad después de ocupar la ducha.
Even though we were only there for one night the staff were wonderful! The gentleman behind the desk carried our bags to the room when we checked in just after midnight. The staff at the restaurant in the morning were very kind and explained everything for us and the lady that checked us out was very sweet. All in all a wonderful stay
Mi corazón se llenó de paz en este hermoso entorno natural. Observar las aves y tomar café fue la mejor experiencia. Sin duda, me gustaría volver con mi familia y amigos. Muchas gracias.
QQianlin ZhuangWe were prepared when booking this hotel from existing reviews by others. What happened turns out disappointing. The room on 2000 series on second floor seems an old unit, no shower floor towel, bath tub a bit old but functional, no fridge and so on. We were prepared for all that considering the price and location. At bed time, we found two bugs on bed linen but dusted them off. It's tropical atmosphere, what one expect! The next morning after breakfast, however, I found a few more on my bed. I pulled out a one of my credit card and killed a few. When pulled up my bed cover further, more showed up ...... See the bug in the video clip. I called front desk who sent a room services personnel to look at it. The personnel seems surprised to see the bugs as well. The front desk lady was nice and quick to act and changed my room to the room on 6000 series and okay with us. I requested to talk to their manager. Once back in late afternoon that day, I approached frondesk rep who went to backroom to fetch for the manager. The manager showed up in a while and apologized lightly, and started to push back by saying it's tropical weather here,bugs are normal, and many more. I told him that the room is infested too bad and need a thoughrou cleaning to eradicate the infestation. The manage then went on to explaining the same. I feel disappointed. For this hotel, I do not recommend this hotel until they do a good job. Or if you do like us, not exactly though, do make sure to ask the right question to avoid such a room. Good luck next time.
KKarlosjakobI had a 5 star experience here for 8 nights and enjoyed a beautiful room overlooking the golf course and mountains. The room service was exceptional particularly the quesadilla and the pasta dishes. The pools were sensational and even tho it was packed there was plenty of room for everyone. The spa was well worth it (ask for Laura) she is the best! I had great housekeeping from Maria on the fifth floor and my favorite bellman was a gentleman named Carlos. Everyone was very friendly and when there were any issues at checkout or checkin they were resolved quickly by the excellent customer support team of Caleb, Jackeline & Gianina all of whom provided impeccable service.
PPere A McpEs un buen hotel si estás de paso por San José. Está lejos de la ciudad así que no lo recomendaría si la quieres visitar. La limpieza no era muy buena ya que nos encontramos pelos en las sábanas que no eran nuestros, aunque en general la habitación no se veía sucia. Creo que deben tener más cuidado con esas cosas. Las instalaciones del hotel están bien y el desayuno, aunque no es muy variado, está bien también.
ผผู้เข้าพักEven though we were only there for one night the staff were wonderful! The gentleman behind the desk carried our bags to the room when we checked in just after midnight. The staff at the restaurant in the morning were very kind and explained everything for us and the lady that checked us out was very sweet. All in all a wonderful stay
ผผู้เข้าพักThe perfect airport hotel - clean comfortable rooms, friendly staff and brilliant breakfast(seriously, the best I had on my trip). Be wary of that there can be a huge wait if you’re planning on taking the shuttle service to the hotel…San Jose traffic means it’s often very delayed!
HHerreraMuy cercano al aeropuerto. Cuenta con transporte gratuito desde y hacia el aeropuerto. El conductor que nos recogió, 10/10 muy amable y proporcionó tips para viajeros.
Habitaciones limpias. Buen desayuno incluido. Buena relación precio/calidad.
Lo único que podría mejorar es el extractor de aire del baño o una ventana que se pueda abrir, por el olor a humedad después de ocupar la ducha.