Check in was late and I had to wait for a few hours. It was raining and i wanted to walk around the area but my request for an umbrella was not met.
Breakfast was also a bit chaotic due to limited space. Selection was limited too.
The hotel is strategically located next to Star Mega Mall and within walking distance to various eateries, shops, and food outlets, making it convenient to explore without transport. It offers basic amenities such as free Wi-Fi, free parking, and toiletries, with spacious rooms and family-friendly options suitable for families and group travellers.
Stayed during New Year. Check-in & check-out smooth, room clean and comfortable. River view memang cantik, highlight of the stay.
Only downside was breakfast buffet—quite crowded, limited staff, slower refills and had to find/share tables. Hopefully better planning during public holidays in the future.
Beautiful hotel in a fantastic location. Carpenter street, the waterfront, where nightly light shows (approx 15mins) are held and various historical buildings and sites are right at the doorstep of the hotel or within walking distance. There is also an excellent mall (Plaza Merdeka) is connected to the hotel which is a plus. Great service from all staff, thank you so much for making our stay so enjoyable
Excellent hotel in Sibu. We had to extend our stay and we enjoyed the room immensely, great breakfast and great views across the river. Soundproofed rooms and housekeeping every day - absolutely fabulous. Only one thing I’d say is they could offer Netflix as TV is just basic channels.
Stayed at the old wing (block where the main lobby is). Everything needs an upgrade. From the carpet to the doors of the cabinet and working desk, the power plugs on the wall, the phone, the bathroom with mould in the corners etc. it’s also always cold in the old wing. Slept without turning on the air con every night.
Breakfast was buffet style and had a good variety. But for me; the only thing that was good was the coffee machine. Maybe also because I’ve been to this city many times and I know there are a lot of good food just a few mins walk away.
Staff was great though. Housekeeping cleaned the bathtub rubber mat for me, brought water when asked and cafe staff were friendly and nice.
Many other hotel options in the city; I wouldn’t recommend this one.
SsuekNot aware that pullman was having some renovation and we need to take staircase to level 2 and get the lift to our room.
Also next day after cleaner done the room service noticed she pressed the toilet bowl flush button too hard and never bounced back caused water kept flushing nonstop. Lucky I have returned to hotel room as, forgot to take something and tried to pull that flush button up. I I felt still have room for improvement for quality or cleaner.
Overall the counter staffs and others are very friendly and helpful too.
Good location of this hotel and look forward again to stay hopefully the renovation done.
ผผู้เข้าพักThe children’s pool with slides requires better maintenance, as insects were present. Parking is located quite far from the main area; however, buggy services are available and helpful. All staff members were very friendly, attentive, and supportive throughout our stay.
The room was spacious. Although we did not receive a full sea view—only a partial one—the scenery was still stunning. The ambience of the resort is very refreshing, with high ceilings and a breezy environment that creates a relaxing atmosphere. There are many activities available, and the resort is within walking distance to a beautiful beach. Swimming is not very suitable due to strong tides, but the soft sand makes it ideal for children to play.
There are two large pools: one specifically designed for children with slides, and another main pool where mini kayaks and floating flamingos are available for rent. The kids’ activity area is very creative, with games such as dam ular and various board games.
The breakfast buffet offered a good range of choices, although I had a better dining experience during a previous visit for work purposes. Unfortunately, room service dining was not satisfactory—the fries were soggy, the fried rice was overly oily, and the carbonara was average. There was also some confusion regarding a 20% insider discount, as we were initially informed it was applicable, but later told that the discount was only valid at Horizon Café not in room service. They should explain better :(
Overall, it was a pleasant stay, and with some improvements—particularly in maintenance and food quality—it could be an even better experience.
Aaimanali2509The main reason I selected Jinhhold Hotel & Serviced Apartment was its strategic location — it is one of the nearest hotels to Miri Airport, which made it extremely convenient for a short business stay.
From check-in to check-out, the staff were superbly helpful and professional. Their warm hospitality truly stood out, making the stay comfortable and hassle-free. Requests were attended to promptly, and the service level exceeded expectations.
One of the highlights of this hotel is the swimming pool — something not many hotels in Miri offer. The long infinity pool is a great feature, whether for a quick swim after work or simply to unwind. It definitely adds value, especially for longer stays.
Cleanliness, amenities, and overall comfort were excellent throughout the stay. I would highly recommend this hotel to business travellers or anyone looking for a comfortable stay near the airport with good facilities and great service.
Nnorwan ahmadCheck in was late and I had to wait for a few hours. It was raining and i wanted to walk around the area but my request for an umbrella was not met.
Breakfast was also a bit chaotic due to limited space. Selection was limited too.
ผผู้เข้าพักThere was an issue with the air conditioner. Other than that, everything was good, but some rooms didn’t have a hair dryer or a fridge. However, I was impressed because the maintenance team asked if I wanted to change rooms and directly contacted the receptionist, who immediately allowed us to do so.