The Chateau Spa & Wellness in Bukit Tinggi delivers an exceptional experience. The service surpasses expectations with impeccable attention and personalized care from attentive staff. From arrival, a tranquil atmosphere embraces you. Overall, it earns a resounding mark of excellence for outstanding service and a serene ambiance. Thanks to Mark for his excellent service during my second visit.
This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
Our check-in experience at AC Hotel Kuantan was smooth and pleasant. The front desk staff were friendly, efficient, and very helpful, which made us feel welcomed right from the start.
We booked two rooms with a connecting door, which was extremely convenient for a short vacation with our parents, who are senior citizens. The connecting rooms made it easier to move around, keep an eye on them, and ensured everyone felt comfortable and secure throughout the stay. It was definitely the right choice for a family trip.
The rooms were clean, well-maintained, and comfortable, with a calm and modern ambience. The bed was cozy, the bathroom was clean, and the overall setup was perfect for resting after a long journey. The hotel location is also strategic, close to Kuantan town and easy to access nearby eateries.
Overall, AC Hotel Kuantan is highly recommended for family stays, short getaways, and travelling with elderly parents. We would definitely consider staying here again in the future.