ผผู้เข้าพักEsta súper bien la ubicación el desayuno es muy rico el hotel está muy agradable las camas y almohadas exquisitas me pareció una excelente opción en cdmex.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
ผผู้เข้าพักWe loved staying here although we did have a few hiccups.
We arrived before check-in but we could leave our luggage at the hotel which was a relief. Unfortunately we lost our luggage ticket while out, but the front desk employee Grecia made it seem as if it were a huge problem and that we would not be able to retrieve our luggage at all. She did not reassure us even after we expressed confusion and concern. However once we had already gotten very stressed about this, another employee simply asked for our identification and quickly resolved the problem (which was their standard protocol). The stress was avoidable.
When we arrived to the room we had to call to request robes and slippers, and there was only one water bottle even though we were two guests. In the bathroom, there is only one hook for the towels, which was inconvenient. The shower also leaked water all over the bathroom which is an architectural problem and can’t really be helped but was annoying as the bathroom floor was wet. The lighting in the room was also very dim, but that might just be a personal preference.
Multiple times when requesting towels or water from room service, we had to call several times to remind them of our needs (we even once went personally to remind them at the front desk after 3 times of calling).
On our last day we were eager to enjoy one final breakfast, which is listed as being from 6am-11am. However the food was not set up until 6:20-30, so we had to rush to eat before checking out to make it in time for our flight. Also at breakfast there is no self service tea or water station, and although the staff are attentive, it’s too much for them to be able to meet everyone’s needs at rush hour breakfast.
However despite all of this we are left with a great memory of staying here. The food at breakfast was delicious, and most of the staff were very kind despite the delays in service. The location is convenient and the room was comfortable. I do not regret staying here although for ~300 USD a night I might expect a little bit more attention to detail.
ผผู้เข้าพัก과테말라행 에어로멕시코 타고 멕시코시티에서 23시간 경유라서 예약한 숙소에요. 공항에서 전철타고 갈수 있는 전철역인근 입지라서 너무 좋았어요. 호텔은 3성급이상의 수준이에요. 객실도 넓고 옷장도 넓고 욕실도 깨끗합니다. 직원분들 모두 친절. 저희방이 층간소음이 살짝있어서 한밤중에 좀 불편하긴 했지만 엄청 거슬리는 수준은 아니었고요. 커피포트가 없는게 너무 아쉽더라고요. 커피를 너무 마시고 싶어서 1층 식당에 가서 따뜻한 물을 얻어와서 마셨네요.
침대 퀄리티도 좋았습니다. 대체로 만족스러운 곳입니다. 시내 관광중심가 말고 조용한 도심지역 원하시는 분들에게 추천합니다.
RRaul G.NUn hotel muy seguro , he llegado ya en tres ocasiones para realizar salida aerea internacional y van y me recogen al aeropuerto, tienen ese servicio agregado y sin costo dolo con una propina al chófer lo recomiendo.⁹
ผผู้เข้าพักNice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
FFilipino Traveler & Entrepreneur - Beverly VegaI checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.