Una experiencia distinta muy buena atención del personal y las instalaciones son muy cómodas y de primera calidad, la alberca esta excelente pqra pasar un dia en el agua sin ningun problema sin duda volveré nuevamente la comida muy rica en su restaurant.
Nice hotel and very centrally located. Each day I had to to get the key reactivated by going to reception which was a bit annoying but everything else was good
I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
Pretty basic hotel
Very friendly housekeeping and changes the bed sheets regularly
Location wise a bit far from metro station and not many restaurants in the vicinity
Air conditioner is the old fashion fan type so quite noisy when switch on
AAndressojedaHotel perfecto para familias, muy central en la mejor zona de Ciudad de México. El personal y la limpieza es excelente, el desayuno es perfecto! Todo nos encantó!
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
ผผู้เข้าพักNice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
JJCMONACOI have been around three
Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …
FFilipino Traveler & Entrepreneur - Beverly VegaI checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
PPabloski 保罗Fantastic Location in Mexico City – Heart of San Ángel & Insurgentes
One of the best locations to stay in Mexico City—especially if you’re visiting the vibrant areas of San Ángel and Insurgentes. You’re surrounded by tons of great restaurants and bars, and right next door is the Metropolitan Theater, which hosts events almost daily.
Transportation is super convenient, with the Metrobus station just outside, connecting you to both the north and south of the city. The UNAM (Mexican National University), the stadium, and even the Chinese Embassy are all nearby—there’s just so much around.
The hotel itself offers great service, cozy rooms, and an amazing staff. They even provide free shuttles, and the driver, Alberto, is fantastic—friendly and super helpful.
Bonus tip: there’s an Italian restaurant downstairs with a buy-one-get-one pizza deal on Tuesdays. Don’t miss it!
Highly recommended for comfort, convenience, and an unbeatable location.