ผผู้เข้าพักWe had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
ММаринаКККОстанавливались на одну ночь. Хороший пляжный отель. Туристов мало, наверное из-за близости Израиля. Свой алкоголь проносить нельзя, у них есть в отеле. Для сравнения - бутылка игристого вина в магазине стоит 12-15 динар, в отеле - 60! Пейте под забором отеля). Договориться можно пронести, но только если у них что-то возьмете. А так -всё хорошо). Завтрак хороший, большой выбор. На ужин ходили за территорию отеля.
IIrfan Hakim Bin Rizal🏜️ “Magical Desert Escape at Hasan Zawaideh Camp” 🌌
Staying at Hasan Zawaideh Camp in Wadi Rum was one of the most unforgettable travel experiences I’ve ever had. The camp perfectly blends comfort with the raw beauty of the desert, making it a truly magical getaway.
✨ The tent was clean, cozy, and surprisingly comfortable, with everything we needed for a relaxing night under the stars. At night, the view of the starry desert sky was absolutely breathtaking — something you can’t experience in the city.
🍽️ Dinner and breakfast were delicious, served in a warm, communal setting with traditional Jordanian hospitality. Sharing a meal by the fire while listening to local music made the experience even more special.
🚙 We also joined a desert tour arranged by the camp, which took us across Wadi Rum’s stunning landscapes — red sand dunes, rock formations, and panoramic views that felt like stepping into another world.
Most importantly, the staff were so kind, welcoming, and attentive, making us feel like family rather than just guests.
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🌟 Highlights:
• Cozy, well-kept tents with amazing desert views 🏕️
• Star-filled night sky 🌌
• Delicious traditional meals 🍴
• Exciting Wadi Rum desert tour 🚙
• Warm and genuine hospitality 💛
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If you’re looking for an authentic yet comfortable way to experience the beauty of Wadi Rum, Hasan Zawaideh Camp is the perfect choice. A true desert dream come true!
#WadiRumWonder #HasanZawaidehCamp #DesertDreams
JJamil.yazWe took 3 bedrooms and it was perfect for a group of friends. The apartment contained everything from washing machine to dish washer oven etc..
Great destination for vacation with family or friends
MMaajyAbsolutely loved the stay at Luxotel. From the moment you srrive till you leave, you’re taken care of by a pleasant group of staff. The rooms are clean and nice and words can’t express how unreal the place is. Secluded and you don’t get wifi in the room which keeps you away from the busy life.
The food at the restaurant is amazing with a vast array of delectable foods. I thoroughly enjoy the stay.
Also, please arrange the 4 hour tour for 70 JOD with the hotel. We had a sunset tour and it was by far the best thing I’ve done today. Loved the stay and the staff and so thankful for making the stay unreal.