Badly maintained hotel with visibly old furnishings and with things falling apart ( see photos). Check in took a long time with only one staff able to perform check in spite of other available staff at the front desks. Phone in room was not functional on the first day so had to go down to front to desk to ask for help who redirected me back to the room again to call another number that also doesn’t work. Super unhelpful. Was expecting more from a Sheraton hotel. Plus points are - good location, indoor heated pool and good sized gym but also poorly maintained and rather dirty.
The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc.
We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again.
These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.
Good location. Good services and facilities. The hotel is new and user friendly. I will recommend to my friend to book this hotel. The food at the restaurant is delicious and not expensive.
This wonderful hotel is right in the center of old Zagreb. Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites. The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast! We thoroughly enjoyed our stay.
ผผู้เข้าพักNice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
ผผู้เข้าพักBadly maintained hotel with visibly old furnishings and with things falling apart ( see photos). Check in took a long time with only one staff able to perform check in spite of other available staff at the front desks. Phone in room was not functional on the first day so had to go down to front to desk to ask for help who redirected me back to the room again to call another number that also doesn’t work. Super unhelpful. Was expecting more from a Sheraton hotel. Plus points are - good location, indoor heated pool and good sized gym but also poorly maintained and rather dirty.
ผผู้เข้าพักThis wonderful hotel is right in the center of old Zagreb. Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites. The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast! We thoroughly enjoyed our stay.
LLinaFirst things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video