Awesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
A nice hotel with good breakfast. My family of 4 adults were enjoyed our 2N stayed there. However, there are rooms for improvement on the room door key system and the lift. They are too old and inconvenient to use in today’s environment. Even thot it is functionally working. The door is hard to open and closed with the key, where the cards system will be a better choice. The lift is too small for guest.
JJon LiangWe stayed at Pyhalinna and overall found the apartment itself to be decent. The facilities inside the unit were quite complete and convenient. However, the cleanliness was disappointing — the bed sheets were not clean when we arrived. The funny (and slightly frustrating) part was that after we reported it, someone came to do a light cleaning of the room (even though we were previously told mid-stay cleaning required an extra fee), but the sheets still weren’t changed.
The property is ski-in/ski-out and located next to the “family slope,” but there are many areas that really need improvement. First of all, for beginners without a car, it takes around 30 minutes to walk down to the base area to rent equipment(experienced can use the shop on the mountain), and the path is quite unsafe. Honestly, this alone almost made me give a one-star review. Secondly, the so-called family slope wasn’t fully open, and the upper section was surprisingly steep — definitely not what we expected for a family-friendly run. Returning the rental equipment was also inconvenient; you must ski all the way to the bottom because the shop on the mountain doesn’t accept returns.
After returning our equipment, we were very lucky that the ski patrol officer Markus kindly offered to take us back up the hotel. We really appreciated his help — without him, it would have been another long and difficult walk.
There are simply many practical issues that should be improved. I truly hope the resort can learn from more established ski destinations to create a safer and more beginner-friendly experience.
The positive interactions with the staff were the main reason we didn’t give this place a one-star rating — they truly made a difference despite the other issues. Really thank you, Coach Joni, Peter, Markus, Joonathan and the other staff I didn’t get your name.
ผผู้เข้าพักThe room is very nice and they have tour operated by hotel is also nice but we are unlucky to see the aurora, just see weather before you join the tour. Breakfast and dinner is included and good but not many choices. Just the hot water for taking shower need to wait 30mins after one shower, a bit inconvenient but staff is very friendly to told us before
AAzmann BWilderness Hotel Juutua is a charming and peaceful hotel located just outside the town center of Inari, right next to Lake Inari. The lakeside location is truly beautiful, offering stunning natural views and a calm atmosphere that feels very special, especially in winter.
The staff are friendly, welcoming, and always happy to help, with warm smiles that make guests feel comfortable and well taken care of.
The room is warm and comfortable, which is important in the cold Lapland climate. However, the room feels quite small for two people, especially when traveling with luggage. Moving around and storing suitcases can be a bit inconvenient.
Bathroom amenities are mostly sufficient, but toothbrushes and razors are not provided, which would be expected at this level of hotel. Other amenities are well prepared.
Breakfast quality is good, but unfortunately we could not fully enjoy it because it closes too early at 10:00 AM, which may not be ideal for guests who prefer a relaxed morning or late start.
Overall, Wilderness Hotel Juutua offers a beautiful lakeside setting, warm hospitality, and a cozy atmosphere. Despite some minor drawbacks such as room size and limited bathroom amenities, it is still a very pleasant stay and a great choice for travelers looking to experience the natural beauty of Inari.
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
AAngelaFlyingAwesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
ผผู้เข้าพักThe location was very accessible to the city. The room was very spacious. Breakfast has a variety of choices. The customer service was excellent. Sanna and Jenni were very courteous and helpful. Will definitely recommend this hotel to our friends. We had a great time staying in this lovely hotel.
KKim_10The staff was really amazing, very friendly. I wasn’t very impressed by the room. The heating was not fully working, there were no basic amenities like a kettle, or even drinking water. Biggest concern was cleanliness as I asked for cleaning on one occasion and beds were poorly made, sheets weren’t changed, the toilet wasn’t properly cleaned as there a piece of paper on the floor which was clearly visible, tissues weren’t restocked and also one of the over covers from the bed was removed and just chucked over the ironing board which was absolutely horrifying to see.
Food at the hotel was good and restaurant staff were also very helpful.