I got off the train took the elevator up stepped outside the terminal and saw already the bright entrance of intercity Hotel Berlin AirPort. What else could you wish for with two huge and heavy pieces of luggage, it can’t be better than that. Very convenient to stay if you have an early flight or want a super relaxed start the next day.
Room was clean and tidy, seems still very new. Nothing to complain about 😎👍🏼
Betrifft die dazugehörige Gaststätte:
Wir sind Freitag abends angereist und hatten Hunger, auf der Karte stand Gaststätte bis 20:30 Uhr geöffnet. Leider wurden wir da weggeschickt. Heute zum Samstag. Waren wir 19:15 Uhr am hotel, wollten abend essen, da wurden wir vom koch wieder weggeschickt, mit der aussage; er hatte volles haus, und wir können noch Bolognese essen, das hätte er noch übrig.
So einen Service geht gar nicht. Wer keine lust zum arbeiten hat, soll es einfach lassen.
Sind dann zur Kleingartensparte ” einheit”
Da wurden wir mit offenen Armen empfangen und sehr herzlich.
Können wir weiterempfehlen
Super schönes und süßes Zimmer. Man hat in der Nacht 2-3 mal einen Zug hupen hören, aber nicht wirklich dramatisch. Beim Frühstück waren die Brötchen leider fast leer und die Kaffeemaschine ging nicht, den konnte man sich aber bei der Rezeption machen lassen, da die dort eine Maschine haben. Die Dame hinterm Tresen beim Einchecken konnte so gut wie kein Deutsch. Wir können Englisch aber viele bestimmt nicht. Wenn ich mir ein Hotel in DE buche, hätte ich gerne eine deutschsprachige Person als Ansprechpartner für alle Fälle. Aber 100€ für 2 Personen mit Frühstück und Parkplatz (10€) sehr gut. Gerne wieder
Dieses Hotel ist wundervoll! In einer tollen Landschaft mit vielen Optionen für Außenaktivitäten bitet es eine wundervollle Saunalsndschaft! Das Essen ist hervorragend (tolles Frühstücksbüffet und Abendessen und auch der Italiener ist spitze!
I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany.
Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses.
During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request.
More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned.
Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner.
Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment.
While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern.
The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand.
I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.
ผผู้เข้าพักI am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany.
Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses.
During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request.
More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned.
Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner.
Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment.
While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern.
The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand.
I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.
HHeiko 海哥I got off the train took the elevator up stepped outside the terminal and saw already the bright entrance of intercity Hotel Berlin AirPort. What else could you wish for with two huge and heavy pieces of luggage, it can’t be better than that. Very convenient to stay if you have an early flight or want a super relaxed start the next day.
Room was clean and tidy, seems still very new. Nothing to complain about 😎👍🏼
ผผู้ใช้ไม่ระบุชื่อApartment was very nice and tidy. It had so many nice amenities in the room and I loved the TV was able to face the bed! Check in and check out services was really easy and smooth, all digital.
The hotel's location is a 5 to 20-minute walk from the bus stop (depending on which bus you took), with buses running every 30 minutes to berlin airport. It's approximately one hour from Berlin Central Station from the Berlin Airport.
A key point to note is that the main entrance door locks after ~10 PM, and there is no night staff. We discovered this the hard way one evening and panicked. We later found out that you must use the hotel's website app (the same one used for check-in) to unlock the door. There is a ”front door” button in the app that triggers the lock.
This was not immediately obvious, as we saw another traveler struggling with the same issue. I highly recommend setting up the app beforehand, as checking in late at night without it would be very difficult.
ผผู้ใช้ไม่ระบุชื่อTraurig wie oberflächlich das reinungsteam arbeitet. Denn für den Gast ist es nicht schön zu sehen wenn das Waschbecken Rohr ecklig und verkalkt aus sieht
Und das WC machrere Riesse aufweist.
So was sollte gemeldet werden, aber wenn die Kein Deutsch können......geht das so weiter und der Gast fühlt sich nicht wohl mit soviel Ekel.
ผผู้ใช้ไม่ระบุชื่อI recently stayed at Niu and had a wonderful experience. The location was convenient, and the hotel offered excellent amenities. The room was clean and comfortable, and the staff was friendly and attentive. I would highly recommend Niu for a pleasant stay.
ผผู้เข้าพักUnglaubliche Lage, sehr gute Betten, sehr engagiertes Personal, ausgesprochen sauber - der einzige Mangel: teils schwarze Fugen im gesamten Duschbereich und wacklige Duschstange- schade, sonst wäre es absolut top
ผผู้เข้าพักFür eine Städte Tour sehr zu empfehlen....
Super Lage, sehr freundliches und hilfsbereites Personal, die Zimmer sind sehr ruhig, Fahrräder haben einen eigenen Parkplatz in der Tiefgarage und nach einem ausgezeichneten Frühstück kann der Urlaub beginnen......
Dankeschön für 4 tolle Urlaubstage