Eu e meu Esposo já somos clientes neste hotel em cabo frio, há muitos anos porque sempre éramos bem atendidos. A localização dele é boa , os quartos são muitos bem limpos e cheirosos e o café da manhã também é bem servido no restaurante. Mas desta vez deixou a desejar no atendimento na recepção , fomos muito maltratados o recepcionista muito grosseiro, sei educação para tratar as pessoas que são hóspedes do hotel . Ele ainda falou pra mim e meu Esposo tanto faz vocês cancelar ou não as diárias, como se a gente fosse ninguém me sentir muito mal com essa situação porque fomos pra curtir e não se aborrecer e isso nunca aconteceu comigo. Pedimos pra falar com a gerente Alessandra que nem deu importância a nosso caso e ainda falou que é porque ele o recepcionista é novo . Enfim faltou educação e empatia com o atendimento aos hóspedes desse hotel. Fiquei decepcionada !!!
Staff universally excellent. All very friendly and helpful. The rooftop pool and bar were a particular highlight. The only downside was the location. You need to take a taxi to pretty much anything other than the mall next door.
A limpeza poderia ser melhor, não é a primeira vez que encontro fios de cabelo pelo chão do quarto e do banheiro. Em outra estadia cheguei a encontrar a pia ainda muito suja de creme dental de hóspedes anteriores.
Necessita também de um pouco mais de manutenção, já encontrei aparelho de ar condicionado sem as aletas, bico da torneira do banheiro rachado, dentre outros.
My first room had the worst stains on the chair and sofa. No way should this room been allowed for check in. I booked a queen bed apartment and was moved to a. Double bed room with a view as trade. I was tired and could not be bothered to argue.
There was an apology by the checkin staff.
The breakfast is average (I came from Salvador where breakfast was amazing).
Housekeeping and services were good - all the ladies were nice and pleasant.
The bed had one pillow and the sheets had holes. There was no spare blanket in the room and the duvet provided was not the best so it got cold on a few nights and was too hot on others.
Shower facilities were good but no skin lotion in the room which was fine as I had my own.
No free water in the room only the minibar too - had to go to ibis hotel next door at like 2am to buy stuff there …both hotels are linked
Generally the stay was mediocre and the area does not have anything to do. It is ok and central for Uber which was a bonus.
Would I stay there again - hardly likely
Would I challenge that I am owed money as the room I paid for is not what I was given - may do …if I have the energy
Hopefully Novotel would reach out to me before that happens
Images below
Gosto bastante desse hotel, camas confortáveis... atendimento excelente principalmente pelo recepcionista Neto, minha única ressalva seria os elevadores que na maioria das vezes so funciona 1 e demora muito.
I was really surprised that I could like a 90-s kinda styled hotel. But I enjoyed it so much. Only the elevators are really slow and you could be waiting for 10-15 minutes there.
Overall is 8/10.
The room was really specious, the pool was nice, the view from the roof top was spectacular, also the breakfast area was well organised and fit a lot of people and still provide comfort and enough of choice of food for every guest. I left satisfied.
ผผู้เข้าพักMoro no Rio de Janeiro, conheço muito bem e já morei na barra é recreio, amo essa região, está no hotel facilita está em eventos sem a preocupação de se estressar mantendo o tempo livre para melhor mobilidade para eventos na região. Recomendo com certeza a conhecerem o hotel. Vai conciliar o melhor do bairro com praias belíssimas da Barra da Tijuca e Recreios dos Bandeirantes. E muitas outras maravilhas do Rio de Janeiro.
ผผู้เข้าพักThe location is great, however you should be aware that the you pay so much for the location and that's it. Standard double room is not spacious, with very small window. The hotel itself is far-far away from luxury, for Europe it looks like 2-3 stars, definitely not 4. The main advantage is rooftop, where you can see beautiful Copacabana beach from 14th floor. This terrace is open for every guest of hotel, even on New Year's eve for free.
The service is poor: gentlemen on reception talked indifferently, barely understanding english. They even gave us misleading information: for example, one of them told I need to get up at 7:30 sharp to give belongings for laundry (and no chance to do it in advance or later), the second was sure that we needed to pay for New Year's dinner to have access to rooftop (he didn't know the word ”terrace”, by the way). Both were wrong.
The breakfast was mediocre, with Fanta pretending to be orange juice and no vegetables at all, but with fair good cheeses and deserts though.
The service in the bar is very-very slow.
ผผู้เข้าพักApenas duas críticas. Meu quarto estava sem tv a cabo. Liguei para recepção reclamando. Informaram que iriam enviar um técnico de ti imediatamente pra resolver. Estou esperando esse técnico até hj...
Fiquei minha estadia toda sem ver tv.
A segunda é o café da manhã. Já fui em hotéis bem menores com uma qualidade incrível do serviço de café da amanhã. O hotel deixa um pouco a desejar nesse quesito.
De resto foi uma boa experiência e eu voltaria novamente.
ผผู้เข้าพักUna genialidad todo! Molestamos bastante con la comida ya que solo consumimos kosher y nos aceptaron todas nuestros pedidos Marcelino de la parte de alimentos un genio!
ผผู้เข้าพักMy first room had the worst stains on the chair and sofa. No way should this room been allowed for check in. I booked a queen bed apartment and was moved to a. Double bed room with a view as trade. I was tired and could not be bothered to argue.
There was an apology by the checkin staff.
The breakfast is average (I came from Salvador where breakfast was amazing).
Housekeeping and services were good - all the ladies were nice and pleasant.
The bed had one pillow and the sheets had holes. There was no spare blanket in the room and the duvet provided was not the best so it got cold on a few nights and was too hot on others.
Shower facilities were good but no skin lotion in the room which was fine as I had my own.
No free water in the room only the minibar too - had to go to ibis hotel next door at like 2am to buy stuff there …both hotels are linked
Generally the stay was mediocre and the area does not have anything to do. It is ok and central for Uber which was a bonus.
Would I stay there again - hardly likely
Would I challenge that I am owed money as the room I paid for is not what I was given - may do …if I have the energy
Hopefully Novotel would reach out to me before that happens
Images below
GGabrielCheguei tarde no hotel e não tinha sabonete, tive que esperar um tempo considerável até ter. O ar condicionado é bom, mas o sistema é diferente do que estamos acostumados. A estrutura do quarto em si é muito boa e o café da manhã também. A região tem quartos silenciosos.
EElizabeth ManhaesMesmo sendo apenas uma diária, fui recebida com muita cordialidade e atenção. O quarto estava impecável, confortável e o café muito bem preparado. A equipe foi extremamente prestativa e simpática, e cada detalhe mostrou o cuidado e o profissionalismo do hotel. Com certeza, pretendo retornar em outras oportunidades. Parabéns a toda a equipe!
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