ผผู้เข้าพักFeedback Following Our Recent Stay
Dear Management team,
I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better.
Regards,
Grech (CEO in hospitality)
I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.
PPéter MelájWe booked a total of 5 nights through Trip.com. Unfortunately, 3 of those nights were unsuitable for proper rest due to serious problems with the room.
There was an extremely strong and unpleasant smell coming from the bathroom, which persisted for a long time. We reported the problem several times to the reception and also contacted the hotel by email, but unfortunately the issue was not adequately resolved.
The smell was so strong that when we left the hotel, our clothes and personal belongings had absorbed the unpleasant smell, as well as the strong scent of the air freshener that was used to try to cover it.
We fully understand that a technical problem or unpleasant smell may not necessarily be caused directly by the hotel. However, we believe that dealing with such a problem properly and in a timely manner is the hotel's responsibility.
We booked this hotel in order to relax and enjoy our holiday, but unfortunately this was not possible. This was particularly difficult as we were travelling with our 8-year-old child, and our sleep was significantly disturbed for 3 nights.
Despite reporting the problem several times, we did not receive any compensation or adequate solution from the hotel during our stay.
We were also disappointed with the breakfast. We found the selection to be very limited and repetitive, and in our opinion it did not meet the standard we would reasonably expect from a 5-star hotel.
Overall, we feel that the quality of the service and the conditions during our stay did not correspond to the standard advertised for a 5-star hotel.
ผผู้เข้าพักОстанавливались на одну ночь, месторасположение удобно, близко к автобусной станции.
Номер не большой, есть чайник и чай. Большой торговый центр, на такси 5 минут, пешком 20. При отеле есть ресторан, но мы поздно приехали и поужинать не успели, хозяйка очень общительна.
ผผู้เข้าพักI recently stayed at the Starlight Hotel during my brief trip to Tirana and overall had a very good experience. The hotel is clean, cozy, and in a perfect location, close to restaurants and shops. Although it’s situated in an alley, taxis can easily drop you off at the entrance.
The room was very clean and comfortable. Shampoo, conditioner, and towels were provided, but be sure to bring your own toothbrush, toothpaste, and personal toiletries. I also appreciated that housekeeping checked in thoughtfully, even when the sign wasn’t on the door.
The dining area is open and easy to access when you enter the hotel. While most of the staff, especially at reception, were pleasant and welcoming, I did have one less positive experience with a restaurant waiter who seemed unfriendly, varying attitude and inattentive.
One suggestion would be to provide phone chargers or universal adapters at the front desk or in the rooms, as many international travelers may need them. Additionally, guests should be mindful of noise, but I would encourage management to handle noise concerns carefully, as sometimes guests may not realize sound carries.
Overall, it was a comfortable and convenient stay. I would definitely consider staying here again when visiting Tirana.
AAhmet>Reception quite unprofessional a bit rude
Breakfast very poor
Parking extra 5 euro which I did not know
I do not prefer and do not advice for next time
ผผู้ใช้ไม่ระบุชื่อA very lovely space with all essential amenities and easy accessibility to different tourist centres by foot. Would definitely stay here again.
SSusanOverall this hotel is fantastic. Location is good, room is spacious and comfortable, many ammenities and the staff is all lovely.
Unfortunately whoever cleaned my room didn’t do it very well. There was a used hairtie on the armchair and garbage between the bed and window so I didnt want this person touching my things so left the do not disturb on.
Also when I booked the room it said I would have a balcony but I didn’t. I asked about changing to a balcony room but was denied.
Alda went above and beyond with her service helping me set up things outside the hotel. She is a gem.