Fantastic! From the exceptional customer service at a 2:40AM check in, to the immaculate room and excellent location CitizenM was more than I could have asked for. More than anything, I needed a relaxing, stress free weekend and this hotel delivered in spades. My son said it was very Millennial, but I don’t know what he meant. My room was efficiently designed with all the comforts of home. I truly enjoyed my stay.
Conveniently located hotel located a few blocks from the commuter rail backbay station. Hotel staff were great and allowed us to check in early upon arrival and store our luggage at check out so we could further explore the city. The rooms are small, bedding is best for someone under 5’9, otherwise it was a great home base for a weekend trip to the city.
Great place to stay. They just done a remodel of this place, and they have done a great job with the upgrade. Staff is always very helpful and friendly
When entering the room we noticed a very strong wet dog smell. Talked to front desk and they admitted they were aware of this problem with this room. Offered to change rooms. However we were late arriving and chose to stay anyway because we were unpacked and tired after a full day of travel. The next day we talked to the GM and she gave us a full refund.
ผผู้เข้าพักConveniently located hotel located a few blocks from the commuter rail backbay station. Hotel staff were great and allowed us to check in early upon arrival and store our luggage at check out so we could further explore the city. The rooms are small, bedding is best for someone under 5’9, otherwise it was a great home base for a weekend trip to the city.
ผผู้เข้าพักHotel staffs are professional. Receptionist presented a warm welcome while receiving us. They responded our enquiry swiftly.
Housekeeper are very attentive, too. Facility in room was kept in good condition. Air conditioning in room was good and running quietly.
All in all, we are satisfied with the room standard and service provided by staff.