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Hotel is nice. Location is good, few steps from the beach front. Rooms are clean but may need to upgrade as some facilities are quite old. When you use the faucet in the room, it is too loud. Friendly staffs. Overall it is a good stay and will certainly come back.

Location is pretty nice, close enough to airport. A bit noisy at night, clubs all around the hotel could hear some music but not crazy. Our room has a small family size of fridge, which is awesome! The weather in Philippine really need a lot of ice water to cool down. (However the fridge runs loud, with water dripping sounds too, we were okay for that) Staff were amazing, always helpful and cheerful! Overall, very good!

very relaxing worth it ang pric

It’s my first time staying at Swissôtel Clark, and it was a great experience. The room is nice, and the food is delicious. The staff are very welcoming, and the pool is amazing definitely one of the best hotel pools in Clark! It’s really good to be here. I’ll definitely be back soon.

I chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed. While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird. The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work. Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice. But hey, the bed was really comfy, everything was new and clean. The room was also spacious.

The hotel is quite new and has modern look and feel.  They have ample parking for guests and have reserved slots for Accor members. The room is clean and spacious and has modern furnitures and fixtures.  They have the basic amenities like smart tv, ref, separate toilet and bath, hair dryer, slippers, and shampoo and shower gel. I love their brewed coffee which I ordered from their cafeteria near the reception area and is reasonably priced. The hotel is just opposite the Harbor Point mall and nearby restaurants. What I like most are the warm and friendly staff who are always smiling and make you feel at home. However, since this hotel just opened and is not yet fully-operational, there are many rooms for improvement: 1. AC control installed in the room is not working so requested for a remote control.  Not sure if the battery is fully-charged but there is delayed reaction when I change the settings like temperature. 2. I requested for a room with queen sized bed and near the elevator since my wife is a PWD but these were ignored and we got a room with two single beds and quite far from the elevator.  Then requested for a room change but the room being assigned to us was at the ground floor and there was a strong smell of paint so we opted to stay at the room initially given to us.  Requested to just put the two beds together to form a single but bigger bed and waited for the hotel staff to arrive but we waited too long and finished our light dinner without seeing the hotel staff.  So just requested the hotel to cancel the request so we can rest already since we arrived past 8pm and we were already tired. 3. They gave a WhatsApp number to reach in case guests have requests since there are still no phones in the rooms.  Tried sending a message but no quick reply.  So just called the number and got an apology and feedback.  Maybe they should assign someone to monitor the messages so they can respond quickly to guests. 4.  We were having breakfast at our room when there was a brownout.  No back up generator so we were in dark for about 10-20 minutes.  Also no emergency lights in the room so we had to open the curtains to get natural light.  We were supposed to check out before 12noon but since there was no power, we requested for a late checkout which was granted.  Thank you. Hope the hotel can complete all unfinished work and level up soon. Thank you to the staff for a wonderful short stay.

The hotel exceeded our expectations with its excellent service and well-maintained facilities. The staff were accommodating, friendly, and always ready to assist. The rooms were clean and comfortable, and the amenities were complete and convenient. Overall, it was a pleasant and relaxing stay, and we would definitely recommend this hotel to others.

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โรงแรมและห้องพักสะอาดเรียบร้อย พนักงานทุกคนให้ความเคารพและน่ารัก ยกเว้นว่าพวกเขาลืมคืนบัตรประจำตัวของฉันเมื่อเช็คเอาท์ การติดต่อพวกเขาเป็นประสบการณ์ที่แย่มากเพราะคุณต้องติดต่อฝ่ายบริการลูกค้า ฉันได้ให้หมายเลขการจองของฉันผ่าน TRIP.com และบอกว่าไม่พบหมายเลขการจองของฉัน โทรไปอีกครั้งและคุยกับเจ้าหน้าที่อีกคนที่ไร้ประโยชน์ คราวนี้ฉันได้ชื่อของเขาว่า ”Hanz” ฉันแค่ถามพวกเขาว่าพวกเขาสามารถเชื่อมต่อฉันกับสาขา Pampanga ได้ไหม หรือแค่ให้หมายเลขกับฉัน แต่พวกเขาจะไม่ให้ แต่กลับบอกให้ฉันติดต่อพวกเขาผ่านโซเชียลมีเดีย ซึ่งเป็นเรื่องยุ่งยากเพราะไม่มีการโพสต์หมายเลขติดต่อไว้ที่นั่นเช่นกัน ที่นี่เป็นชาวฟิลิปปินส์เช่นกัน แต่พูดน้อยที่สุด การจัดการกับเรื่องง่ายๆ ที่นี่เป็นเรื่องที่เครียดเสมอ และมีแนวโน้มสูงที่จะไม่จองอีก!

I had a wonderful experience at this hotel. The staff were exceptionally friendly and attentive, making me feel welcome from the moment I arrived. The rooms were spotless, well-appointed, and offered all the comforts I needed for a relaxing stay. The only downside is the location—it’s a bit removed from the main attractions and requires extra travel time. While this might not be ideal for those wanting to be in the heart of the city, the quality of the hotel itself more than makes up for it.