This fulfilled all my needs and more because of the ease of the process and front staff service given when I inquired. I ended up staying another night and glad I did, saving me time and allowed me to finish all I needed to. Thanks and would definitely use again.
Memory, the name of the receptionist/manager was the high point of the Willis Wellington. She was friendly, accommodating, and allowed me to store my bags both before my check-in and after my check-out. She was super helpful and provided me with guidance about navigating Wellington. She needs a raise. Overall average hotel coming from a former night guest service agent. The laundry facilities could be improved with free laundry powder, the rooms could be improved through offering additional soaps and tooth brush sets for customers who forget theirs', the carpet could be replaced which would give the hotel a face lift. There should always be something at reception greeting guests and helping them with their bags. There is no reason why their isn't a concierge available to help guests. In addition to this, the lights make the hotel feel depressing and old. Please, consider my feedback, someone with relevant experience working in a 4.5 star hotel.
EExploring our one precious worldStayed one night at James Cook Hotel Grand Chancellor for a conference held onsite.
Check-in staff were friendly and efficient. The hotel has three separate lift banks servicing different areas — if you’re unfamiliar with Wellington, definitely ask staff to explain the easiest exit route to the city. It makes a big difference.
Breakfast was a very large buffet with plenty of options, though I’ve experienced better quality elsewhere.
The hotel itself is older but has solid bones. Perfectly adequate for a work overnight stay. For personal travel I’d probably choose somewhere with more atmosphere, however it felt safe and comfortable.
One odd feature: some rooms face an internal terrace/window area — remember to close your curtains as people can see straight in.
Bed was clean and well made, the room was tidy, though the carpet is showing its age. The shower had excellent pressure and plenty of hot water — a highlight.
Overall: reliable, practical conference accommodation rather than a destination stay.