Had a lovely stay at Scenic Hotel Marlborough to end off our trip in New Zealand. The hotel room was much bigger than our previous hotel stays, where we could comfortably open both our large-sized luggage to repack. Apart from the spacious rooms, we love how clean the toilets were and how tidy our rooms are done up by room service each time we return from our day out. The stand out however, was the service provided to us by the staff. We arrived around midnight as we had a long drive from Fox Glacier to get here but the staff was ever ready to receive us, and even gave us recommendations on what to visit around Marlborough during our stay. During our stay, there were occasions where we opted to buy food back to enjoy in our hotel room and the room service was readily available to provide us whatever we needed to have a lovely meal in, including plates, wine glasses and even condiments. Highly recommended!!
The positive first. It was a really good location and the rooms were clean.
But. We did book two rooms with double beds and sea view. We also payed for it. But we didn’t get what we paid for.
We got one double bed room and one room with a double bed and a single bed ( the single bed was really tiny btw). We went to the reception to ask because we were confused.
And the service wasn’t good at all. The woman at the reception told us that they don’t have two rooms that kind. And we ask why they offer something like that. She couldn’t tell us. She told us she could get us a downgrade to a family room. But that’s all she could do. And then she just laughed at us. We think it’s really rude.
The breakfast is not good at all. There is toast, some fruits, pancakes and oatmeal. Could be better.
After we checked out we just went outside and I saw on my account that the hotel charged my credit card with 100€. So I went back inside. And the man looked it up and told me ups was a mistake and he returned the money. I just found that really odd.
ผผู้เข้าพักWe took this as a 2 day getaway, expecting it to be top notch... especially given the price of $480/night PLUS $120 each to get there by water taxi. We stayed in Endeavour unit 18.
Unfortunately, for the price, it fell well below expectations. No kitchenette as advertised, no TV, the 'King size bed' turns out to be 2 single beds of different elevations pushed together, with a 'step' between them. There IS a spa pool, but contains more filth than water - it was truly disgusting. In The restaurant we ordered an expensive meal but quickly found the Cray fish was far from fresh and the lamb rack was more sheep ribs than Lamb(!) We ate it, just because of where we are and it wasn't inedible, but for a meal that cost over $300 with wine it was a long way from what we would expect elsewhere at even close to the same price point.... and before we had even finished our meal, at just 8pm having sat down at 7pm, we were told the place was closing and could we please finish in our room.
Although we had already paid for the 2 nights, we left after just 1, with no refund for the unused night - truthfully I didn't push the issue, I just wanted to get home.
Will never return.
ผผู้เข้าพักThe facilities were fine. The double room we reserved came with only that.. a double bed. Not even a nightstand next to the bed or a table in the room. There was also no heater or fan and the room felt musty with a bit of moisture in the air. Could use a dehumidifier when it's raining out like it was this day/night. The other guests in the hotel were the problem. I was woken up at 4AM by someone upstairs in the smoking area chatting so loudly on their phone... I had to get out of my bed in the middle of the night and ask them to go somewhere else or end their call. It was absurd. In the middle of the night someone cooked a very fragrant meal that made the entire building smell - it was so intense that it even permeated into our room which was the furthest room away from the kitchen... not a great stay when you can't even sleep through the night and feel like you are sitting in the middle of someone's meal.. Not worth the price
EErma from CanadaPrivately owned, friendly owners. The room was roomy and clean. There is a sitting area out the back patio doors which was good. The outdoor furniture is a bit older. The bed and linens were good for a 2 night stay. We just needed a place to stay while we toured the area. Havelock where the postal boat tour is just a 35 minute drive away. There is a Countdown grocery store right across the street which was convenient. There are no restaurants within walking distance.
ผผู้เข้าพักMontana Lodge Motel certainly ticks all the boxes. Really warm and welcoming hosts very professional and always available to help should and query need answering.
Very high standards of cleanliness with immaculate presentation of rooms, amenities and supplies.
Although the motel is adjacent to a very busy road we had very good and deep sleeping and I noticed on check out that should anyone need them Ear plugs are freely available.