Die Lage in Malina/El Poblado ist selbstverständlich für jede Location top. Abgesehen davon hatte ich vom Hotel in dieser Preislage den Eindruck von mehr Schein als Sein. Es ist zwar alles modern eingerichtet und auf elegant gemacht. Insgesamt wirkt alles relativ eng.
Der Pool auf der Dachterrasse z.B. ist sehr eng. Wenn da 10 Leute sind, fängt es an ungemütlich zu werden, es sei denn, man will Party - aber dafür gibt es bessere Hotels.
Das Zimmer war sehr eng, die Ablageflächen waren knapp und es fehlte an Stauraum. Immerhin gab es Warmwasser :-) Es war extrem ringhörig. Man hörte den TV, Musik, Stimmen und Gesang aus den anderen Zimmern. Und im Gang heulte die Belüftung, als würde dauernd jemand mit dem Staubsauger durch die Gänge gehen.
The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
The hotel is not a 5 star but the associates are! The bellstaff, the front desk and the breakfast staff are all great!
The location is good, very close to Santa Fe and Oviedo, the El Tesoro is not far away either. Pool is never being used it is a little unwelcoming or not so private I guess.
The hotel could use a refurbishment, like the hallways.
Good budget hotel though with excellent staff. I would go back also because it is a little far from all the craziness of Provenza.
It was a nice stay. Initially we booked the junior suite. When we arrived we were offered an upgrade. That was nice as we received a 20% discount on the dinners and 10% on the spa.
My girlfriend -as a massage specialist - enjoyed the deep tissue massage (she gave it a 7.5). We enjoyed breakfast and dinner. Also the lounge was nice and we had some drinks and bites end of day. All in all a nice stay and very friendly service.
Location is very close to the airport, which made it a nice stay at the end of our trip.
Very well appointed aparthotel with almost everything needed for a comfortable stay. Checking in was easy. They could not accommodate early check in but held bags until my apartment was ready. Very spacious and clean apartment with kitchenette, living space, bedroom, large bathroom and closet. The bed and pillows were very firm, could have been a little more softer. No cutlery provided in the kitchen. The fridge and kitchen were stocked with mostly paid bar items. The walk in shower only has a rain head attachment and not a handheld device which I did not find convenient. Most of the staff were very nice. The rooftop bar and pool area were cosy. Easy to get an uber to and from the Medellin hotspots. Overall, I had a good stay but a few things could be improved for an extra comfortable luxury experience. For the price, it was just okay value considering breakfast was not included.
AAna BalcarThe Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
ผผู้เข้าพักDie Lage in Malina/El Poblado ist selbstverständlich für jede Location top. Abgesehen davon hatte ich vom Hotel in dieser Preislage den Eindruck von mehr Schein als Sein. Es ist zwar alles modern eingerichtet und auf elegant gemacht. Insgesamt wirkt alles relativ eng.
Der Pool auf der Dachterrasse z.B. ist sehr eng. Wenn da 10 Leute sind, fängt es an ungemütlich zu werden, es sei denn, man will Party - aber dafür gibt es bessere Hotels.
Das Zimmer war sehr eng, die Ablageflächen waren knapp und es fehlte an Stauraum. Immerhin gab es Warmwasser :-) Es war extrem ringhörig. Man hörte den TV, Musik, Stimmen und Gesang aus den anderen Zimmern. Und im Gang heulte die Belüftung, als würde dauernd jemand mit dem Staubsauger durch die Gänge gehen.
ผผู้เข้าพักVery well appointed aparthotel with almost everything needed for a comfortable stay. Checking in was easy. They could not accommodate early check in but held bags until my apartment was ready. Very spacious and clean apartment with kitchenette, living space, bedroom, large bathroom and closet. The bed and pillows were very firm, could have been a little more softer. No cutlery provided in the kitchen. The fridge and kitchen were stocked with mostly paid bar items. The walk in shower only has a rain head attachment and not a handheld device which I did not find convenient. Most of the staff were very nice. The rooftop bar and pool area were cosy. Easy to get an uber to and from the Medellin hotspots. Overall, I had a good stay but a few things could be improved for an extra comfortable luxury experience. For the price, it was just okay value considering breakfast was not included.
GGartCWIt was a nice stay. Initially we booked the junior suite. When we arrived we were offered an upgrade. That was nice as we received a 20% discount on the dinners and 10% on the spa.
My girlfriend -as a massage specialist - enjoyed the deep tissue massage (she gave it a 7.5). We enjoyed breakfast and dinner. Also the lounge was nice and we had some drinks and bites end of day. All in all a nice stay and very friendly service.
Location is very close to the airport, which made it a nice stay at the end of our trip.