I had a pleasant and comfortable stay at Raia Hotel Alor Setar. The room was spacious, clean, and well-maintained, with all the basic amenities provided. The bed was comfortable, and I had a good night’s rest after a long drive. The staff were friendly and efficient during check-in, and the overall environment felt safe and welcoming. The hotel’s location is also convenient, with easy access to nearby attractions and food options. Overall, a good value stay and I wouldn’t mind returning in the future.
🌿 A Truly Memorable Holiday at The Jerai Hill 🌿
Our family getaway to The Jerai Hill was simply unforgettable. I went with my mother, my husband, and our children — and from the moment we arrived, we were captivated by the serene beauty of this place. The atmosphere throughout the day — morning, evening, and night — was incredibly refreshing. With a cool temperature of around 24°C, it truly felt like we were on holiday abroad!
🍽 The food was another highlight of our stay.
Dinner was absolutely delicious, offering a wide variety of choices to suit everyone’s taste. Breakfast was just as delightful — the hash browns were perfectly crispy, and both the pasta and macaroni were full of flavour. We really looked forward to every meal!
🏡 Our room was spotless and comfortable.
The bathroom was very clean, and the water pressure was strong — making showers a real pleasure.
🌟 Activities and surroundings added to the magic.
There were plenty of activities to enjoy, and my children had so much fun splashing around in the pool provided. One of the highlights was the strawberry farm, which was so close that we could see it right from our room window.
💖 Overall, our stay at The Jerai Hill felt peaceful, refreshing, and filled with joy.
It was a perfect escape for our family, and we can’t wait to return!
I had a pleasant experience staying at The Leverage Business Hotel Mergong. The rooms were clean, spacious, and well-maintained with all the basic amenities needed for a comfortable stay. The staff were friendly, helpful, and always ready to assist with any requests.
The location is excellent—easily accessible and close to eateries, convenience stores, and main roads, making it perfect for both business and leisure travelers. The check-in and check-out process was smooth and efficient. I also appreciate the quiet atmosphere, which made it easy to relax after a long day.
Overall, this hotel offers great value for money, and I would definitely recommend it to anyone visiting Alor Setar.
A front desk staff member should be able to understand the customer’s needs and follow clear instructions. On that day, I had three bookings. I specifically informed the staff to prioritize my first VIP guest, who is elderly and required immediate access to the room. However, the staff chose to process all the bookings slowly one by one instead of following the instruction given. As a result, my elderly guest had to wait unnecessarily for a long time.
In addition, when I entered my own room, I found that the toilet was not properly cleaned and there was hair inside. This was quite disappointing and does not reflect the expected standard of cleanliness.
I hope the management can look into this matter and improve the service and housekeeping standards.
LliudmilabWe had a 4-night stay at this hotel and I honestly can't tell that it was a vacation of my dream.
What was good:
1. Location. The hotel is just 20 min walk from the night market and 10-15 min walk from duty free shops. Also, so many nice restaurants and cafes nearby.
2. Beach. Only 3 minutes walk from the main door. Smooth sandy entry to the water, the hotels' own ”sunbeds” and fresh towels. I especially would like to thank the watersports team (they are also beach staff) for the exceptional treatment.
3. Breakfast. An extremely wide choice of western and asian food. No one will leave the breakfast hungry.
4. SPA. Brilliant, just perfect! Unfortunately, I don't remember the therapist's name but trust me, she is a truly magician.
5. The whole hotel territory seems new and cool. Main entrance was nicely decorated for Chinese New Year.
Unfortunately, there are no positive moments anymore.
1. Our room (#926, Junior Suite) was awfully dirty! I attach photos of everything we could notice, but we haven't explored all the possible dirty areas. We booked the room with a sea view but it was completely ruined with dirty windows (they were dirty from the outside). Moreover, our sofa, bedsheets, towels and even curtains were covered with disgusting yellow / brown stains as well. I don't even want to imagine WHAT could leave stains like that. Floor was stained with some brownish drops which I guess, could be blood. The housekeeping staff tried to remove them but couldn't.
2. The front office staff was slow and didn't give any f of what is going on all the time. I lost my shorts (it is my fault, the shorts were blown out with the wind from the balcony) but no one would like to help me for real except the concierge and front office supervisor who tried their best to find my shorts. Seems like that the front office staff don't even talk to each other as all of them always had completely different information. Also, we had the slowest check-out ever. We were short on time as we had to head to the airport, however the staff acted like we have all the time of the world.
3. The pool bar's food was not good at all plus the bar's staff was just as front office's. Slow and unresponsive.
4. There was only one person who does the cleaning per floor which is a wild fact for me. Cleaning was extremely slow and low-qualified just because of this. Plus, we spent our last two days with only one towel per person. Probably we didn't deserve the second one or something. Our room also had a water boiling system, but NO ONE told us about it while check-in. I had to take a barely warm shower at first.
However, I would like to thank security and doormen service staff who were always so nice to us and Japanese restaurant staff and manager who actively helped to find my gone-with-the-wind shorts.
I would not recommend this hotel to stay at before the management would train the front office, bar and housekeeping staff well and deep clean the rooms. The only thing I can tell was 100% great is SPA. So, I guess, you can make an appointment as an outside guest
ผผู้ใช้ไม่ระบุชื่อThe room was spacious for a family with 3 kids staying. The location is strategic where they have restaurants nearby. The only issue is traffic is heavy on the weekends. The milk sold by the owner is superb.