What I liked:
• The room was clean and visually appealing at first glance, with nice décor and a comfortable bed.
• The lakeside setting is peaceful and scenic — perfect for relaxing.
What needs improvement:
• The room was quite small and tight, making it hard to move around comfortably.
• The TV was difficult to operate and not user-friendly at all.
• Hot water took a long time to come through, which was frustrating.
• The main door was very hard to close, and on more than one occasion I found it left slightly open — a potential security concern.
• Breakfast was disappointing: it was cold, had limited variety, and didn’t feel fresh.
• Overall, the room and facilities didn’t match the price point — it felt overpriced for what was offered.
Selella has potential, especially given its beautiful location, but a lot needs to be improved in terms of service, room functionality, and value for money before I’d consider returning or recommending it.
Reception was neither aware of my booking nor of my payment. Manager needs to communicate. It took long time to figure out WiFi passwords. They should be available in the room or at the reception.
Otherwise, my stay was good. The restaurant has a good menu and the food and service was always good. All staff friendly and helpful.
All in all, good value for money. I will come again once in Kisumu.
TThe StroudWhat I liked:
• The room was clean and visually appealing at first glance, with nice décor and a comfortable bed.
• The lakeside setting is peaceful and scenic — perfect for relaxing.
What needs improvement:
• The room was quite small and tight, making it hard to move around comfortably.
• The TV was difficult to operate and not user-friendly at all.
• Hot water took a long time to come through, which was frustrating.
• The main door was very hard to close, and on more than one occasion I found it left slightly open — a potential security concern.
• Breakfast was disappointing: it was cold, had limited variety, and didn’t feel fresh.
• Overall, the room and facilities didn’t match the price point — it felt overpriced for what was offered.
Selella has potential, especially given its beautiful location, but a lot needs to be improved in terms of service, room functionality, and value for money before I’d consider returning or recommending it.
ผผู้เข้าพักReception was neither aware of my booking nor of my payment. Manager needs to communicate. It took long time to figure out WiFi passwords. They should be available in the room or at the reception.
Otherwise, my stay was good. The restaurant has a good menu and the food and service was always good. All staff friendly and helpful.
All in all, good value for money. I will come again once in Kisumu.