AAlly2023We stayed two nights. It was a great experience. Room itself is good, bed is comfortable. Got onsen and free half portion of ramen and rice after 7:30pm, which is a bonus. Ramen is delicious. However, service for a part-time staff (a girl) was bad! This is the first time we experienced such bad service in Japan. First, her greeting was mean and rude, with no smile on her face and kind of ignoring the customer. Second, after we got the room key and get ready to take the elevator, we didn't know the way. She just kept ignoring us which a normal staff would show you the way to the elevator right after finished check-in. Lastly, after we entered into the room, we found out that the toilet seat was loosen. So we went down to the lobby to tell her about these. She was so unhelpful that she did not even want to come up to our room to see what happen, but just tild us to use the toilet in the lobby instead!
At the end, luckily there was another senior full time staff just on duty, we told him about this, and he immediately went up to our room to see what happen. Will give this senior staff a 5 star.
So other than that part-time staff (girl), all were pretty good.
YYIN首先我在周六訂了這家溫泉飯店花了我33600元,我以為我可以住到一個大房間,但一切都在晚餐時間兩個睡墊鋪好了後一切都變成了不像樣,我們行李不能打開,因為沒地方,上洗手間要用跳的,因為沒有路可走,我真的一肚子的氣,會訂這家因為是LA VISTA 但的集團,但是吃方面不管是食材及味道是對的起此價格,溫泉出來的休息室也是好多的點心,水,養樂多,鮮奶,但就是沒有果汁,,這也是我覺的奇怪的地方,還有我們常經過了櫃台,服務員都當你是空氣,反正這飯店的方式都是若進若離,剛剛我們退房穿好鞋子,說byebye他們就回頭,也沒有到門口,真的是我期待太高了嗎