The owner mr. Ibrahim was kind enough to send his personnel mr. Ashraf to ghat no. 12 to pick up us. We checked into our room without any verification and documents. He took the order for 2 home made lunches. Rice was well cooked and soft. Dal and chicken curry were not spicy they were tasty and went well with chapatis and rice. After lunch we watched wimbledon tennis for some time. They served khava. Kashmiri special tea. We went to boulevard road using their small boat. We had our dinner in a hotel outside. Came back and sat in the front, looking at the dal lake with lights. We had a sound sleep. They served us a sumptuous bread toast, omelette with tea. We checked out 9 am. It was a memorable and enjoyable stay. There were no mosquitoes. There was no music and disturbance. There was hot water available 24x7.
Very good restaurant staff, good food and very welcoming. But disappointed with the management/maintenance team. Live naked electric wire under the TV. Staff member got shock while checking TV. They left without mending it. Reported the issue with TV not working with reception. But no one bother to come and fix the TV during our stay. Room no. 3011
KKangkan- The hotel location is good. The only challenge is the continuous railway announcements coming to you. But that is bearable.
- The front desk is really helpful. I was tired from a trip and they helped me check in a couple of hours before the scheduled check-in time seeing my tiredness.
- Good ambience overall with a separate dining area and secured lifts.
- The toilet (room# 201) was dirty - specifically the WC.
- Bathroom exhaust fan is too noisy.
- No wardrobes.
- Delayed service - asked for shower caps as caps are available on de***d only. It took almost an hour to deliver after repetitive calls.
- They need to consider providing an electric water kettle in the room seriously. The common area service for tea/coffee and hot water is good. But does not provide the right level of service and comfort.
- If someone wants to drink multiple glasses of warm water, the person needs to go and sit there.
- Morning tea, you need to go outside the room
I think considering the cost of an electric kettle, it could be more economical and ***ageable.
ผผู้เข้าพักwhen I booked 33 hotel after reading the services at make my trip aap ,it was written that two ways pick and drop to jammu airport is Available but when I enquired hotel 33 they said that people's fault as hotel people dint give any such services details to make my trip and hotel manager told me to find out from make my trip app people. only this was upset rest stay at hotel was Good. request this false services details not to be shown coz it gives us wrong hope.
SSafwaanThe location is walking distance to lal chowk. It's a quiet road, fairly clean. Decor is nice, room has heater and electric blanket and fan. Warm water seems to be available mornings but mostly not on evenings possibly because of the freezing temperatures this time of year. For me personally it was a problem as i normally take evening showers as well. Every room had a window afaik. Breakfast was highly enjoyable and recommended. Staff are polite and helped me get auto as well on my departure. Overall the experience was pleasant enough and if you only normally take one bath shower a day it would be ok
SShaggy JourneyThe room was cozy, clean, and offered a great view of the mountains. The hotel also has a pool table for guests to enjoy, which was a nice bonus.
The staff were very friendly and provided great service throughout our stay. Overall, a wonderful experience!
ผผู้เข้าพักThe dining options were exceptional, offering a tantalizing array of culinary delights to suit every palate. The staff were friendly, attentive, and went above and beyond to ensure our comfort and satisfaction. Whether relaxing by every moment at aziz palace houseboat was pure bliss. Without a doubt, this is a gem of a houseboat that i would highly recommend to anyone seeking a luxurious and unforgettable experience”
ผผู้เข้าพักRoom description old, dampness in rooms. Amenities I.e. playing area pool, table tenis, etc was chargeable. Food (did breakfast) average in taste. Work was going on in the hotel. Pool site was available incomplete where monkeys were bathing and drinking water from it.
Good things were silent corridor, central heating system (however it did fail for few hours during the stay). Separate heating system also provided in room, view from balcony was good.
ผผู้เข้าพักDear team at hotel grand sharan, i recently had the pleasure of staying at your property and overall, my experience was quite good. The hospitality, cleanliness, and comfort provided were commendable, which reflects the standard of a 4-star property. However, i would like to share a small suggestion to enhance the guest experience further. Some essential amenities such as a dental kit and a hair dryer were unavailable in the room. These are typically expected as part of the standard offerings at a 4-star property, and ensuring their availability would significantly improve guest satisfaction. Thank you for your warm hospitality, and i look forward to staying with you again.
ผผู้เข้าพักProperty is a franchise property therefore requires major refit in infra. Property is well below ginger standard as far as infrastructure is concerned. Service wise it was at par or better than other ginger properties. Very limited food options at restaurant. Overall ok type stay