Room was very good and clean but it turned out that you could hear every move of the people in the room above. At 6 am this particular person decided to do his 10000 steps a day in his room and it sounded as if an elephant was marching through. No way to continue your sleep so we ended up having to get up and we left the hotel at 7.15am. I had complained the night before but since the hotel was fully booked there were no other options. I was told it was because of the wooden structure so obviously it was a known issue and they should NOT book both rooms at same time.
They also had 2 dogs behind unmanned reception and one of them yapped continuosly for an hour whilst we had our dinner. As we finished dinner they started bringing out cornflakes etc for breakfast for the following morning and left this uncovered, thought this was very unhygienic.
Alcohol prices way too high too ( bottle of wine £35.50). All in all not a good experience and wouldn't recommend.
Yes, I was able to check in early, which was really helpful. The room was spotless, and there were tea, coffee, and even a biscuit — very impressed. I went to the gym, which was well equipped, even with dumbbells up to 20kg and a bench. The swimming pool and sauna were perfect after my session, and the showers were great quality and very clean. They even had a spinner to dry swimwear.
I went for a meal in the restaurant — 10 out of 10. Amazing selection and served straight away. I will definitely be back; for the price, it’s hard to beat. Incredible location as well.
ผผู้เข้าพักThe hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!
AAlyseFirst let me say that the owners were incredibly kind and accommodating. It pains me that to even write this but I thought fellow travelers should hear my experience. First, there are two aye stays in Inverness. My gps took me to the wrong one first. That was awkward. After I finally figured it out, the place was very cutely decorated with Scottish and Loch Ness decor. Contactless check in was easy however a board with everyone’s name and room numbers does not feel super safe for me a solo female traveler. But over all easy enough. Next I stayed in room 7 which is up a flight of stairs so make sure you pack light! (Which you should do anyway in Scotland.) My room had just been renovated with new carpet but it smelled like off gassing and I had to open the window (which was broken) there was a radiator for heat which I had no idea how to use. So it got a little chilly. Now here comes the problems: the rooms are very close together and the walls are paper thin. I was kept up until 3 in the morning hearing conversations and snoring. We were only given the choice of receiving breakfast between 7:30-8:30 in the dining room. So I woke up earlier than I would have liked to eat breakfast. Which was just okay. Nothing too outstanding to write about but again the hostess was very sweet. Overall I could see that they’re trying their best. But I would recommend sound machines in each of the rooms or something so people can have a good nights sleep. The location was pretty good and just over the bridge from the high street.
MmunirahThe hotel was easy to find, located right by the main road. The rooms were quite small, and with luggage, the space felt a bit tight. However, there was a small outdoor balcony with a table and two chairs, which provided a nice spot to sit and eat.
The rooms looked modern and recently renovated. The bathroom was well-designed, featuring sleek black tiles and gold fixtures, and the hot water worked perfectly. One of the best features of the room was the separate sink area, along with a microwave and fridge. This was especially convenient for heating up food or enjoying ready-to-eat meals from the nearby Aldi if you’re too tired to head out. The room also came with a kettle, coffee, tea, and even a chocolate wafer as a thoughtful welcome touch.
There is no reception desk at this hotel, so it’s important to have internet access as check-in is fully digital. You’ll receive your room number via email just before your arrival. Make sure to complete the online pre-check-in to confirm your stay and receive further instructions.
Overall, it was a comfortable and convenient one-night stay.
ผผู้ใช้ไม่ระบุชื่อRoom was very good and clean but it turned out that you could hear every move of the people in the room above. At 6 am this particular person decided to do his 10000 steps a day in his room and it sounded as if an elephant was marching through. No way to continue your sleep so we ended up having to get up and we left the hotel at 7.15am. I had complained the night before but since the hotel was fully booked there were no other options. I was told it was because of the wooden structure so obviously it was a known issue and they should NOT book both rooms at same time.
They also had 2 dogs behind unmanned reception and one of them yapped continuosly for an hour whilst we had our dinner. As we finished dinner they started bringing out cornflakes etc for breakfast for the following morning and left this uncovered, thought this was very unhygienic.
Alcohol prices way too high too ( bottle of wine £35.50). All in all not a good experience and wouldn't recommend.