Room clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.
The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.
The staff were very polite, friendly and professional.
Overall, would choose to stay again.
I had a lovely big room and huge bed , which was comfortable.
Large picture windows with view of river & town over the bridge next to the hotel.
Room had all the usual amenities- kettle, mugs,, tea, coffee, sugar & milk. Shampoo & bodywash in bathroom, hairdryer. Box of tissues in bathroom.
The bathroom has a good size cubicle and good pressure in the shower.
I did not use the in house restaurant, so cannot comment.
The bar was good and there was a water dispenser on the counter..Great for filling up my water bottle for the day.
So lovely to walk out of the hotel and over the bridge to the town, including the excellent museums, or walk along the paths on either side of the river.
Only slight downside was the route down the stairs was a bit convoluted, but there were lifts of course.
Friendly staff and very convenient for an early flight
The staff at the hotel are exceptionally friendly and helpful. When I first checked in, I realised I had accidentally booked an accessible room — which was enormous and very, very clean. However, because it had a connecting door, someone in the neighbouring room tried to open their side, which completely startled me.
When I went downstairs to mention it, the staff didn’t hesitate at all. They immediately offered to move me to another room where I wouldn’t have the anxiety of hearing someone try the connecting door. It was clearly very safe, but I really appreciated how quickly and kindly they responded.
I had dinner at the hotel restaurant — the food was fairly average and a little on the expensive side, although the atmosphere was lively and, again, the staff were very friendly.
One downside is that the walls seem quite thin. Around 12:30am a group checked in and were talking loudly in the corridor for about half an hour, which woke me up. If you’re a light sleeper, I’d recommend bringing earplugs. In fairness, I didn’t call reception at the time — and based on how helpful they were earlier, I suspect they would have dealt with it quickly.
Checking out was easy, and I walked to the airport in the morning. It’s actually a very straightforward walk — especially once you get past the roundabout and go under the road. I’d definitely recommend this hotel if you have an early flight from Luton.
The staff were so kind and helpful. I checked in just as the kitchen closed and the asked the chef to restart the pizza oven so I could have dinner.
I also had a broken foot which was very painful and swollen from an entire day walking around Luton airport. They provided me with a huge bowl of ice which made a massive difference and I left the hotel the next day feeling rested and much more comfortable.
As I was about to leave a kind lady at the check in desk came and gave me a bottle of water and a chocolate bar to take with me.
Great experience after the previous day’s hellish experience with EasyJet at Luton airport.
The Premier Inn is a decent value for money. The staff were very helpful at check-in given that we arrived a bit earlier than 3pm , they allowed us to to change into clothing more appropriate for the toasty afternoon ( sunny and 25C) and leave our belongings in storage behind the reception. The biggest drawback , in my books, was the fact the window in our room was sealed shut and we had to rely on the HVAC system for fresh air. The location made it easy to reach from Luton Airport after a 10 min walk from the Luton Station Interchange, but the surrounding area has a bit of a rough edge to it.
I had a fantastic stay at Thistle Express Hotel Luton! From the moment I arrived, everything was smooth and welcoming. The check-in process was quick and easy, and the staff were incredibly friendly and helpful throughout my stay.
The room was clean, modern, and well-maintained, with a comfortable bed that made it easy to relax after a long day. I especially appreciated the thoughtful touches like complimentary refreshments and the strong Wi-Fi, which made my stay even more convenient.
The location is perfect—right in the heart of Luton, close to shops, restaurants, and transport links, making it ideal for both business and leisure travellers.
Overall, Thistle Express Hotel Luton offers excellent value for money with great service, comfort, and convenience. I would definitely stay here again and highly recommend it to anyone visiting Luton!
Great location for a early escape to Luton airport or late flight in. Have used them a few times because they have the best food on site compared to other local hotels so I find them the best overall value and experience. Reception staff very helpful and offering room close to lift or quieter away from it. Pleasant room and good value for money. Highlight is their breakfast, incredible buffet breakfast and the top choice if you have a late flight arrival and time to stay and enjoy it in the morning.
AA HashemStaff was great,
Room very tiny and dusty,
I paid £45 extra for breakfast as expected to be Hilton breakfast I was very disappointed when I see the breakfast buffet.
EExploring our one precious worldFriendly staff and very convenient for an early flight
The staff at the hotel are exceptionally friendly and helpful. When I first checked in, I realised I had accidentally booked an accessible room — which was enormous and very, very clean. However, because it had a connecting door, someone in the neighbouring room tried to open their side, which completely startled me.
When I went downstairs to mention it, the staff didn’t hesitate at all. They immediately offered to move me to another room where I wouldn’t have the anxiety of hearing someone try the connecting door. It was clearly very safe, but I really appreciated how quickly and kindly they responded.
I had dinner at the hotel restaurant — the food was fairly average and a little on the expensive side, although the atmosphere was lively and, again, the staff were very friendly.
One downside is that the walls seem quite thin. Around 12:30am a group checked in and were talking loudly in the corridor for about half an hour, which woke me up. If you’re a light sleeper, I’d recommend bringing earplugs. In fairness, I didn’t call reception at the time — and based on how helpful they were earlier, I suspect they would have dealt with it quickly.
Checking out was easy, and I walked to the airport in the morning. It’s actually a very straightforward walk — especially once you get past the roundabout and go under the road. I’d definitely recommend this hotel if you have an early flight from Luton.
ผผู้เข้าพักI had a fantastic stay at Thistle Express Hotel Luton! From the moment I arrived, everything was smooth and welcoming. The check-in process was quick and easy, and the staff were incredibly friendly and helpful throughout my stay.
The room was clean, modern, and well-maintained, with a comfortable bed that made it easy to relax after a long day. I especially appreciated the thoughtful touches like complimentary refreshments and the strong Wi-Fi, which made my stay even more convenient.
The location is perfect—right in the heart of Luton, close to shops, restaurants, and transport links, making it ideal for both business and leisure travellers.
Overall, Thistle Express Hotel Luton offers excellent value for money with great service, comfort, and convenience. I would definitely stay here again and highly recommend it to anyone visiting Luton!
PPhilReally conveniently located for our needs.
Nice spacious room
Comfortable bed with two options if needed
Coffee, tea etc. available when needed.
Breakfast although self produce, fave enough options and variety to start the day and journey home.
Staff we saw were pleasant and very helpful.
Would recommend.
Thank you.
ผผู้เข้าพักRoom clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.
The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.
The staff were very polite, friendly and professional.
Overall, would choose to stay again.
ผผู้เข้าพักI had a lovely big room and huge bed , which was comfortable.
Large picture windows with view of river & town over the bridge next to the hotel.
Room had all the usual amenities- kettle, mugs,, tea, coffee, sugar & milk. Shampoo & bodywash in bathroom, hairdryer. Box of tissues in bathroom.
The bathroom has a good size cubicle and good pressure in the shower.
I did not use the in house restaurant, so cannot comment.
The bar was good and there was a water dispenser on the counter..Great for filling up my water bottle for the day.
So lovely to walk out of the hotel and over the bridge to the town, including the excellent museums, or walk along the paths on either side of the river.
Only slight downside was the route down the stairs was a bit convoluted, but there were lifts of course.