Room clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.
The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.
The staff were very polite, friendly and professional.
Overall, would choose to stay again.
Friendly staff and very convenient for an early flight
The staff at the hotel are exceptionally friendly and helpful. When I first checked in, I realised I had accidentally booked an accessible room — which was enormous and very, very clean. However, because it had a connecting door, someone in the neighbouring room tried to open their side, which completely startled me.
When I went downstairs to mention it, the staff didn’t hesitate at all. They immediately offered to move me to another room where I wouldn’t have the anxiety of hearing someone try the connecting door. It was clearly very safe, but I really appreciated how quickly and kindly they responded.
I had dinner at the hotel restaurant — the food was fairly average and a little on the expensive side, although the atmosphere was lively and, again, the staff were very friendly.
One downside is that the walls seem quite thin. Around 12:30am a group checked in and were talking loudly in the corridor for about half an hour, which woke me up. If you’re a light sleeper, I’d recommend bringing earplugs. In fairness, I didn’t call reception at the time — and based on how helpful they were earlier, I suspect they would have dealt with it quickly.
Checking out was easy, and I walked to the airport in the morning. It’s actually a very straightforward walk — especially once you get past the roundabout and go under the road. I’d definitely recommend this hotel if you have an early flight from Luton.
Polite and friendly staff, comfortable bed and good quality rooms. Very good for liton airport dart as is 2 minute walk to luton airport parkway and luton dart Station.
Highly recommended.
The staff were so kind and helpful. I checked in just as the kitchen closed and the asked the chef to restart the pizza oven so I could have dinner.
I also had a broken foot which was very painful and swollen from an entire day walking around Luton airport. They provided me with a huge bowl of ice which made a massive difference and I left the hotel the next day feeling rested and much more comfortable.
As I was about to leave a kind lady at the check in desk came and gave me a bottle of water and a chocolate bar to take with me.
Great experience after the previous day’s hellish experience with EasyJet at Luton airport.
The Premier Inn is a decent value for money. The staff were very helpful at check-in given that we arrived a bit earlier than 3pm , they allowed us to to change into clothing more appropriate for the toasty afternoon ( sunny and 25C) and leave our belongings in storage behind the reception. The biggest drawback , in my books, was the fact the window in our room was sealed shut and we had to rely on the HVAC system for fresh air. The location made it easy to reach from Luton Airport after a 10 min walk from the Luton Station Interchange, but the surrounding area has a bit of a rough edge to it.
I am David Lee from Hong Kong, Luton Town fans before we are in the Premier League. The location of Thistle Express Luton is just 10 minutes walk from the station, and the exit of the hotel, would you believe it is just a minute walk from Luton Point, their main shopping mall! There are KFC and McDonalds in there which you are no longer to use UBER Eat to pay extra, also there are TESCO Express which you can buy drink and fast food there. The Thistle Express Luton hotel lobby provide free breakfast, tea and coffee, and you can use microwave, so you can save lots of money on lunch and dinner.