Venligt og behjælpeligt personale. Da vi skulle køre før morgenbuffeten åbnede, pakkede de morgenmad to go til os.
Desværre var rengøringen på værelset ikke helt tilfredsstillende ved ankomst. Spindelvæv i loftet, snavs i krogene og en ildelugtende lugt af afløb fra badeværelset.
Meget larm fra gangen i løbet af natten, og en ventilator fra badeværelset som også kørte natten igennem.
Trods det behagelige personale, så finder vi et andet hotel næste gang.
MMaryna VolovykVery disappointed with the booking service!
The reception hours are extremely limited and don’t even match the ones listed on trip.com! It was very difficult to arrange a late check-in. I had to validate my card (make a payment) through a suspicious-looking website. I had to message them constantly to ask what to do next and whether everything was okay, as they sent no confirmation or updates whatsoever. Eventually, after I contacted them again, they said the validation had failed—even though the money had already been taken from my card. This was on the morning of the check-in day, and I could have ended up on the street! I tried to call, but they didn’t answer—the phone only works Wednesday to Saturday, for just 2 hours a day! Do they really think this is customer service?!
The hotel itself and the room were cozy and pleasant.
In the morning, I went to breakfast, only to be told it was not included in my booking—again, not what was stated on trip.com. Reception took a long time to check things, but I’m thankful they let me eat for free in the end. The breakfast was very poor: no omelets, no sausages, and the only vegetables were a few wilted slices of tomato.
Please align your actual booking process and conditions with what’s listed on Trip.com! I’d also suggest adding to the hotel description that this is primarily a hotel for elderly guests, just to give a more accurate impression.
NOT RECOMMENDED!
Mmvohra708While the rooms are undergoing renovation, and there is definitely some noise in the morning, it hardly affects the stay negatively. There are good amenities for all kinds of stays. The hotel is a good 10 minute walk from the Koge station. Definitely recommend.
ผผู้เข้าพักVenligt og behjælpeligt personale. Da vi skulle køre før morgenbuffeten åbnede, pakkede de morgenmad to go til os.
Desværre var rengøringen på værelset ikke helt tilfredsstillende ved ankomst. Spindelvæv i loftet, snavs i krogene og en ildelugtende lugt af afløb fra badeværelset.
Meget larm fra gangen i løbet af natten, og en ventilator fra badeværelset som også kørte natten igennem.
Trods det behagelige personale, så finder vi et andet hotel næste gang.