โรงแรมพร้อมWifiในบรันเดนบูร์ก เยอรมนี

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"Right next to the airport, quiet and clean. Perfect for early morning flights. You can use a machine to check in and get your room key. You can get food at the airport and also use the airport free Wi-Fi instead of signing up for the hotel Wi-Fi. I prepaid online with C-Trip so everything went smoothly. Very satisfied with my stay."

"Die Lage des Premium Zimmers war sehr gut. Leider war der Service enttäuschend. Ich kenne Tropical Islands sehr gut, das war bereits mein 18. Aufenthalt. Trotz vorheriger schriftlicher Zusage, dass wir unser Gepäck bzw. unsere Sporttaschen an der Rezeption abgeben können, war dies vor Ort nicht möglich. Stattdessen mussten wir unser Gepäck in Umkleidespinten aufbewahren, bis wir ins Zimmer konnten – 2,50 € pro Tag, insgesamt 3 Tage. Trotz mehrfachem Hinweis, dass ich extra nachgefragt hatte, hieß es nur, dass nur „große Gepäckstücke“ angenommen werden. Dann sollte man Zusagen künftig klar formulieren oder direkt Maße verlangen. So fühlt man sich als Stammgast veräppelt"

"Hotel czysty. Pokoje premium mają zestaw do kawy. W pokojach standard nie ma szewstwu do kawy. Pokoje dobrze wyciszone. W otoczeniu hotelu są restauracje i można bez problemu coś przekąsić. Parking darmowy na ulicy."

"Die Lage ist gut da gleich an der Autobahn gelegen. Die Zimmer sind sauber und die Mitarbeiter sehr freundlich und sympathisch. Lediglich bei dem Frühstück hätte ich mir mehr Auswahl oder Nachschub bei der Wurst gewünscht da gegen 7 Uhr die Hälfte weg gewesen ist. Wahrscheinlich zwecke Monteure zuvor. Ansonsten freue ich mich auf den Nächsten Aufenthalt;)"

"verkehrsgünstige Lage, Parkplatz, freundliches Personal, sauber, richtig gutes Frühstück"

"วันหยุดสุดสัปดาห์ครอบครัวที่ประสบความสําเร็จ ทําเลที่ตั้งดีเยี่ยมอุปกรณ์ที่ดีบริการที่เป็นมิตรอาหารเช้าแสนอร่อย เล็ก ๆ Manko: มีเพียงไม่กี่บาร์สําหรับบ้านที่จองและไม่มีตัวเลือกมากมายในบัตรบาร์ มีเก้าอี้ประหม่าเล็กน้อยที่ด้านข้างของร้านอาหาร เวลารอและประตูบางครั้งไม่ปิดตลอดไป สรุป: วันหยุดสั้น ๆ ที่ยอดเยี่ยม!"

"The hotel is clean and new and serves purpose of a stay before or after a flight as a transit hotel. Do note that the location is about 4 km away from the airport and therefore you have to take a taxi"

"Ottima sistemazione a 10 minuti dall’aeroporto. Hotel nuovo o quasi, la nostra era una camera family da quattro molto spaziosa, pulitissima, con due televisori e molto comoda. Eccellente! Ci sono due-tre ristoranti raggiungibili a piedi"