Honestly I have never needed to write a bad review for a hotel before, but I genuinely feel like I need to warn future guests at all costs to avoid staying in this hotel. There are genuinely realms of things I could state about this hotel, however I don't think they are even worth writing about in detail in comparison to the major issue we had. These smaller complaints include a leaking toilet that caused toilet water to smell up our bathroom, raging parties every night until all hours of the morning, rude guests that were taking pictures of myself and my friends by the pool and the staff laughing when we reported it to them, the eagle tied up next to the stairs for breakfast, the staff washing a dead pig by the stairs to the bedroom etc. The above complaints do not even compare to the treatment we received at this hotel, which has forced me to write this complaint. Myself and my friends woke up to a man (not staff) who entered our room in the early morning. One of my friends woke up, this is when the man panicked and left. We were very confused and felt very unsafe. A few more friends had been staying in another room, and the days prior had a couple walk into their room twice with their key. They were confused and presumed the hotel has given them the wrong room. Upon thinking of all these situations, we decided to test our room key on a different room that no one was staying in to see if the room keys were programmed to open all rooms.... low and behold they were. We felt extremely extremely unsafe as their was a man on the premises that had come into our room and men who continued to make us feel very unsafe by calling at us and taking pictures throughout our stay. We raised this issue to the owner and asked for a refund because we didn't feel comfortable staying another night. The manager ignored us and walked away from us numerous times because she didn't want to deal with us. Eventually, this heated encounter ended up with a threat to call the police. We left as we decided this hotel wasn't worth arguing with as they clearly had no regard for their guests and we had to spend a night at another hotel last minute. I worked in a hotel for 6 years and am absolutely horrified and baffled at the treatment we received. Genuinely, there are many other places to stay in much superior locations in Vang Vieng and I would avoid staying here at all costs.
43 รีวิว