Second time in Jackson. First time at this Hilton property. Spent three nights there with my wife so was able to get good feel for property. Pros - Location. Not too far from center of town. Very walkable. Friendliness of staff. Everybody at the property was extremely polite and friendly! Cons - Rooms are “tired” and a bit worn. Not all appliances in room worked. Comfort - room was a bit “tight” but manageable. Sleeper sofa was dated and extremely uncomfortable. Don’t plan on using it. Fireplace was inoperable. HVAC unit struggled (ironically an HVAC company was on our floor the day we checked out). Cleanliness - rooms were clean however common area needed regular attention but did not receive it. Example - Notified housekeeping of garbage that needed to be removed from waste bin in hallway outside our room (it was filled with soiled diapers). Was not addressed for hours and hallway filled with foul smell. This was an issue on two of the three nights we were there. Service - service was below average for Hilton. I’m guessing this is due to lack of staff and not due to their willingness to assist. Examples - no one there to check us in at arrival. Waited for 5 minutes before finally calling the property hoping someone would answer. No one answered. After 10 minutes someone arrived to check us in. As mentioned earlier not all appliances worked. When asked to receive a replacement was initially told they did not have any and, ironically, could not leave front desk to deliver a replacement because there was no one else on duty to wait for arriving travelers. As noted above, responding to areas of immediate need in common area took a lot of time. On average I spend 50+ nights on the road each year, many of which at Hilton properties. I’m a “low frills just give me the basics and I’ll be happy” type of guy…clean, quiet, and comfortable with reasonable service. Anything above that is a bonus. If I did not know this was a Hilton property I would have not guessed it was - atypical. Overall value was below average.
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